Professional Overview
James Laurie is a seasoned CX Operations Manager with a strong background in customer experience and academic achievement. His current role and responsibilities involve managing CX operations, with key expertise areas in customer experience, academic support, and team management. His industry focus is primarily in education technology.
Experience Summary
Current Role
James Laurie currently serves as the CX Operations Manager at Up Learn, a position he has held since 2024. His key responsibilities include overseeing customer experience operations, managing teams, and driving academic achievement. Although specific achievements are not provided, his current role indicates a high level of responsibility and expertise in his field.
Career Progression
Notable previous roles include Customer Experience Intern and Academic Achievement Specialist at Up Learn, and Team Player at High Society. Earlier, he worked as a Gap Assistant at Dulwich College. This career trajectory shows growth from support roles to leadership positions, indicating his capability to take on more responsibilities over time.
Areas of Expertise
James's areas of expertise include customer experience management, team leadership, and academic support. He likely possesses technical competencies related to CX operations and management software. His leadership and management capabilities are evident from his current and previous roles.
Professional Impact
Although specific notable projects or initiatives are not mentioned, James's consistent progression in his career suggests he has made significant contributions to his employers, particularly in enhancing customer experience and driving academic achievement.
Conclusion
James Laurie's professional trajectory showcases a dedicated and growing professional in the education technology sector, with a focus on customer experience and academic support. His current focus is on managing CX operations effectively, and his value proposition lies in his ability to lead teams, manage customer experience, and contribute to academic achievement.
