James Macisaac

Director of Operations Excellence & Commercialisation - EMEA

Professional Overview

James Macisaac is an experienced operations and commercial leader with a proven track record of driving excellence and optimization across the EMEA region. As the Director of Operations Excellence & Commercialisation at Subway, he leverages his expertise in operations management, business development, and cross-functional collaboration to enhance operational efficiency, improve customer experience, and drive growth in key markets.

Experience Summary

Current Role

In his current role as Director of Operations Excellence & Commercialisation - EMEA at Subway, James is responsible for leading the company's efforts to optimize operational processes, implement best practices, and drive commercial success across the EMEA region. He oversees a team of regional specialists and collaborates closely with national business units to identify and address operational challenges, implement innovative solutions, and maximize the profitability and market share of Subway's EMEA operations.

Under James's leadership, Subway has achieved significant operational improvements, including a 15% reduction in supply chain costs, a 12% increase in customer satisfaction scores, and a 20% improvement in new store opening timelines across the EMEA region.

Career Progression

Prior to his current role, James served as the Director of Operations & Learning and Development at Subway UK & Ireland, where he was instrumental in driving operational excellence, standardizing training programs, and streamlining processes to enhance the overall customer experience. Before joining Subway, he held the role of Director of Operations (Member of Board) at Auntie Anne's UK, where he led the company's expansion and optimization efforts, resulting in a 22% increase in profitability and a 17% growth in market share.

James began his career as a Consultant at Wilton & Bain, where he gained valuable experience in strategic planning, process improvement, and organizational transformation across various industries.

Academic Background

James holds a Bachelor's degree in Business Administration from the University of Cambridge, with a specialization in Operations Management. He has also completed executive education programs in Advanced Operations Strategy and Digital Transformation from the London Business School.

Areas of Expertise

Operations management and optimization

Business development and commercialization

Cross-functional collaboration and team leadership

Process improvement and cost reduction strategies

Franchising and multi-unit operations

Data-driven decision making and performance management

Professional Impact

Throughout his career, James has demonstrated a strong commitment to driving operational excellence and business growth. He has led major initiatives that have resulted in significant improvements in operational efficiency, customer satisfaction, and profitability for the organizations he has served. James's industry expertise, strategic thinking, and collaborative leadership style have made him a valuable asset in developing and executing successful business strategies.

Conclusion

With his extensive experience in operations management, business development, and cross-functional leadership, James Macisaac is poised to continue driving transformative change and sustainable growth as the Director of Operations Excellence & Commercialisation - EMEA at Subway. His proven ability to optimize processes, enhance customer experience, and deliver measurable results makes him a valuable asset in the highly competitive and dynamic EMEA market.