Professional Overview
Jamie Abellera Partoriza is a seasoned Technical Support Specialist currently based in Kuala Lumpur, Malaysia. With a strong background in technical support and service desk management, Jamie's key expertise areas include IT service management, technical support, and customer service. The industry focus spans across various sectors, including technology, finance, and education.
Experience Summary
Current Role
As a Technical Support Specialist at BD since 2015, Jamie is responsible for providing technical assistance and support to customers, troubleshooting technical issues, and resolving problems in a timely and professional manner. Key responsibilities include incident management, problem management, and communication with stakeholders. Achievements in this role are not specified, but the long tenure suggests a high level of competence and reliability.
Career Progression
Jamie's career progression is marked by notable previous roles, including Technical Support Consultant at EPS Asia Pacific, Service Desk Analyst at DISYS Malaysia SDN BHD, Nityo Infotech, and ATOS INFORMATION TECHNOLOGY, INC. The career trajectory shows growth from entry-level technical support positions to more senior roles, with key responsibilities expanding to include team collaboration, process improvement, and customer relationship management. Key achievements in these roles are not detailed, but the variety of experiences suggests adaptability and a broad skill set.
Academic Background
Jamie's highest level of education is a degree in International Studies in European from De La Salle University, completed from 1994 to 2000. There is also mention of education at Miriam College from 1990 to 1994, but the field of study is not specified. Notable academic achievements are not provided.
Areas of Expertise
Industry-specific skills include IT service management, technical support, and customer service. Technical competencies likely encompass a range of hardware, software, and networking technologies, although specific details are not available. Leadership and management capabilities are inferred from the progression through various roles, including senior technical support positions, but direct evidence of these skills is not provided.
Professional Impact
Notable projects or initiatives, industry contributions, and measurable achievements are not specified in the provided information. However, the longevity in the technical support field and the variety of roles suggest a significant and positive professional impact.
Conclusion
Jamie Abellera Partoriza's professional trajectory is marked by steady growth and a commitment to technical support and service desk management. The current focus is on providing high-quality technical support as a Technical Support Specialist at BD. The value proposition Jamie offers includes a deep understanding of technical support processes, a strong customer service orientation, and the ability to work effectively in a team environment, contributing to the success of the organizations they serve.
