Professional Overview
Jamie Powell is a seasoned IT professional currently serving as a Lead Application Support Specialist at Scotiabank in Brampton, ON, Canada. With a strong background in application support, incident management, and IT service management, Jamie's key expertise areas include IT service delivery, technical support, and team leadership, with a primary focus on the financial services industry.
Experience Summary
Current Role
As a Lead Application Support Specialist at Scotiabank, Jamie is responsible for leading the application support team, ensuring seamless IT operations, and driving process improvements. With a strong focus on customer satisfaction and IT service delivery, Jamie has made significant contributions to enhancing the bank's application support capabilities.
Career Progression
Jamie's career trajectory spans over 19 years, with notable roles including Incident and Business Operations Consultant at Scotiabank Digital Factory, Enterprise Incident Manager at CIBC, and Senior IT Desk Side Analyst at Rogers Communications. Throughout their career, Jamie has demonstrated consistent growth, taking on increasingly complex roles and responsibilities, and making significant contributions to their organizations.
Academic Background
Jamie holds a Bachelor of Applied Science (B.A.Sc.) in Computer and Information Sciences and Support Services from DeVry University, which has provided a solid foundation for their career in IT.
Areas of Expertise
Jamie's areas of expertise include:
- IT service management
- Application support
- Incident management
- Technical leadership
- Team management
Professional Impact
Although specific project details are not available, Jamie's experience and expertise have likely contributed to improved IT service delivery, enhanced customer satisfaction, and increased operational efficiency in their previous roles.
Conclusion
Jamie Powell is a seasoned IT professional with a strong track record of delivering high-quality IT services, leading teams, and driving process improvements. With their current focus on application support and IT service delivery, Jamie is well-positioned to continue making significant contributions to the financial services industry.
