Professional Summary
Professional Overview
Jana Palmer is the Senior Director of Patient Financial Services at Florida Cancer Specialists & Research Institute, a leading provider of comprehensive cancer care. With over 15 years of experience in the healthcare industry, she is a seasoned expert in revenue cycle management, patient financial services, and operational optimization.
Experience Summary
Current Role
As the Senior Director of Patient Financial Services, Jana is responsible for overseeing the entire revenue cycle process, including patient registration, insurance verification, billing, and collections. She leads a team of dedicated professionals and is instrumental in ensuring the seamless delivery of financial services to patients, while also driving operational efficiency and enhancing the overall patient experience.
Under Jana's leadership, the Patient Financial Services department has achieved significant improvements in key performance metrics, such as reduced days in accounts receivable, increased clean claim rates, and improved patient satisfaction scores. Her ability to identify and implement process improvements has resulted in enhanced financial and operational outcomes for the organization.
Career Progression
Prior to her current role, Jana served as the Director of Patient Financial Services and the Associate Director of Patient Financial Services at Florida Cancer Specialists & Research Institute. She also held the position of Senior Clinic Financial Manager, where she gained extensive experience in managing the financial operations of various cancer care clinics.
Throughout her career, Jana has demonstrated a keen ability to adapt to the evolving healthcare landscape, implementing innovative strategies and leveraging technology to streamline processes and enhance patient-centric care. Her strong leadership skills, coupled with her deep understanding of the industry, have earned her the respect of her colleagues and the trust of the organization's leadership.
Academic Background
Jana holds a Bachelor's degree in Business Administration from the University of Central Florida, with a concentration in Healthcare Management. Her academic achievements and ongoing professional development initiatives have equipped her with the necessary knowledge and expertise to thrive in the dynamic healthcare environment.
Areas of Expertise
- Revenue cycle management
- Patient financial services and engagement
- Operational efficiency and process improvement
- Healthcare industry regulations and compliance
- Strategic planning and team leadership
Professional Impact
Under Jana's guidance, the Patient Financial Services department has consistently exceeded key performance targets, resulting in improved financial outcomes and enhanced patient satisfaction. Her ability to identify and implement innovative solutions has led to the streamlining of operations, reducing the administrative burden on both patients and staff.
Jana's commitment to excellence and her dedication to improving the patient experience have made her a respected leader within the organization and the broader healthcare community. She actively participates in industry events and professional associations, sharing her expertise and contributing to the advancement of best practices in patient financial services.
Conclusion
With a proven track record of success and a deep understanding of the evolving healthcare landscape, Jana Palmer is poised to continue driving positive change and delivering exceptional financial services to patients at Florida Cancer Specialists & Research Institute. Her strategic vision, operational expertise, and unwavering commitment to patient-centric care make her a valuable asset to the organization and a respected leader in the industry.
