Janely Casillas

Professional Overview

Janely Casillas is a dedicated Front Desk Receptionist at Carl Black Automotive Group, renowned for her exceptional customer service skills and ability to manage diverse administrative responsibilities efficiently. With a strong background in the automotive industry, she has developed a keen understanding of front-line operations and the importance of delivering exceptional customer experiences.

Experience Summary

Current Role

As a Front Desk Receptionist at Carl Black Automotive Group, Janely is responsible for providing a warm and welcoming environment for all visitors and clients. Her key responsibilities include greeting customers, managing incoming phone calls, maintaining schedules and appointments, and coordinating various administrative tasks to support the smooth functioning of the dealership. Janely's attention to detail, problem-solving abilities, and excellent communication skills have been instrumental in her success in this role.

Career Progression

Janely has been a valuable member of the Carl Black Automotive Group team since 2014, demonstrating a commitment to her professional growth and the organization's success. Throughout her tenure, she has consistently exceeded expectations, earning the trust and respect of her colleagues and clients.

Academic Background

Janely holds a High School Diploma, which has provided her with a strong foundation to excel in her current role and pursue further professional development opportunities.

Areas of Expertise

Janely's expertise spans a range of areas, including customer service, administrative support, data management, and effective communication. She has honed her skills in navigating automotive industry-specific software and systems, enabling her to efficiently handle a variety of tasks and queries.

Professional Impact

In her role as Front Desk Receptionist, Janely has made a significant impact on the customer experience at Carl Black Automotive Group. Her proactive approach, attention to detail, and dedication to resolving client concerns have consistently contributed to positive customer feedback and enhanced the overall reputation of the dealership.

Conclusion

With her exceptional customer service skills, administrative expertise, and proven track record of success, Janely Casillas is a valuable asset to the Carl Black Automotive Group team. Her commitment to excellence and her adaptability in a dynamic work environment make her a promising candidate for continued growth and advancement within the organization.