Janet Kaya

Student Services Manager

Professional Overview

Janet Kaya is an experienced Student Services Manager with a strong background in higher education administration and student support. She leverages her expertise in student services, sales, and operations to ensure exceptional experiences for students at the College of Management and IT (CMIT) in Bray, County Wicklow, Ireland.

Experience Summary

Current Role

As the Student Services Manager at CMIT since 2014, Janet is responsible for overseeing all aspects of student support, including admissions, enrollment, financial aid, and academic advising. In this role, she has implemented streamlined processes that have improved student satisfaction by 25% and reduced administrative turnaround times by 30%. Janet's collaborative approach and strong communication skills have enabled her to build effective partnerships with faculty and staff to enhance the overall student experience.

Career Progression

Prior to her current position, Janet held a dual role at CMIT, serving as both a Sales Administrator and a member of the Student Services team. In this capacity, she played a pivotal role in growing the college's enrollment by 18% over a three-year period through strategic marketing initiatives and personalized outreach to prospective students.

Academic Background

Janet holds a Bachelor of Business Administration from the University of Dublin, where she graduated with honors. Her academic background in business management and administration has provided a solid foundation for her success in the higher education sector.

Areas of Expertise

• Student services and support

• Admissions and enrollment management

• Financial aid and scholarship administration

• Process improvement and operational efficiency

• Relationship management and stakeholder engagement

• Data analysis and reporting

Professional Impact

Throughout her tenure at CMIT, Janet has spearheaded several impactful initiatives, including the implementation of a new student information system that has streamlined data management and improved the accuracy of student records. She has also led cross-functional teams in the development of innovative student support programs, such as a mentorship program that has resulted in a 15% increase in student retention.

Conclusion

With her proven track record of success in student services and her deep commitment to enhancing the educational experience, Janet Kaya is poised to continue making valuable contributions to the College of Management and IT and the broader higher education community.