Janet Meyers
Coordinator of Training, The Walt Disney Company
Orlando, Florida, United States
Professional Overview
Janet Meyers is a seasoned training professional with over 25 years of experience in the hospitality and entertainment industries. As the Coordinator of Training at The Walt Disney Company, she is responsible for designing, developing, and delivering comprehensive training programs that empower employees to provide exceptional guest experiences.
Experience Summary
Current Role
Janet has served as the Coordinator of Training at The Walt Disney Company since 1995. In this role, she oversees the development and implementation of training initiatives across multiple theme parks and resorts. Her responsibilities include assessing training needs, creating engaging content and curriculum, and facilitating interactive sessions that enhance the knowledge and skills of Disney's frontline staff. Through her leadership, Janet has played a pivotal role in maintaining the company's renowned customer service standards and fostering a culture of continuous learning and development.
Career Progression
Prior to her current role, Janet held the position of General Manager at Marriott International from 1976 to 1993. In this capacity, she was responsible for overseeing the day-to-day operations of several Marriott properties, honing her expertise in hospitality management and guest relations. Her proven track record of driving operational excellence and employee engagement has been instrumental in her successful transition to the training and development field.
Academic Background
Janet holds a Bachelor's degree in Hospitality Management from the University of Central Florida, where she graduated with Honors. Her specialized education and training in the hospitality industry have equipped her with a deep understanding of the unique challenges and opportunities faced by organizations in the service sector.
Areas of Expertise
- Training program design and delivery
- Hospitality and guest service operations
- Employee development and engagement
- Curriculum development and instructional design
- Organizational change management
- Data-driven decision making and performance analysis
Professional Impact
Throughout her career, Janet has spearheaded numerous successful training initiatives that have had a measurable impact on employee performance and guest satisfaction. She has played a key role in the rollout of Disney's comprehensive onboarding program, which has resulted in a 20% reduction in employee turnover within the first year of employment. Additionally, Janet's innovative use of interactive learning technologies has led to a 15% increase in training program completion rates and improved knowledge retention among Disney's diverse workforce.
Conclusion
With her extensive experience in the hospitality and entertainment industries, coupled with her expertise in training and development, Janet Meyers is a valuable asset to The Walt Disney Company. Her commitment to continuous improvement and her ability to drive tangible results make her a respected leader in the field of organizational training and development.
