Janet Noronha
Payment Cards Manager
Professional Overview
Janet Noronha is an experienced payment and operations professional with over 30 years of industry expertise. As the Payment Cards Manager at YAP, she is responsible for leading the company's payment card operations, developing innovative solutions, and driving strategic initiatives to enhance customer experience and operational efficiency.
Experience Summary
Current Role
As the Payment Cards Manager at YAP, Janet is responsible for overseeing the end-to-end management of the company's payment card offerings. Key responsibilities include:
- Developing and implementing policies and procedures to ensure seamless card processing and reconciliation
- Analyzing market trends and customer feedback to identify opportunities for product and service improvements
- Collaborating with cross-functional teams to design and launch new payment card features and capabilities
- Optimizing operational workflows and automating processes to drive productivity and cost efficiencies
- Fostering strong relationships with key industry partners and stakeholders
Career Progression
Prior to her current role, Janet held various leadership positions at Edenred UAE, where she demonstrated her expertise in operations management and process optimization. As the Operations Director, she was instrumental in streamlining operational workflows, enhancing customer service, and driving continuous process improvements. Earlier in her career, she held roles at Network International-A Member of Emirates Bank Group and Karnataka Bank Mumbai India, where she gained extensive experience in payment processing and operations.
Academic Background
Janet holds a Bachelor's degree in Commerce from Bangalore University, India.
Areas of Expertise
- Payment card operations and management
- Process optimization and workflow automation
- Customer experience enhancement
- Stakeholder management and collaboration
- Strategic planning and execution
Professional Impact
During her tenure at Edenred UAE, Janet led several successful initiatives that drove operational excellence and improved customer satisfaction. She spearheaded the implementation of a new digital payment platform, which resulted in a 25% reduction in processing times and a 20% increase in customer adoption. Additionally, she developed and implemented a comprehensive training program for the operations team, leading to a 15% improvement in first-call resolution rates.
Conclusion
With her deep industry knowledge, strong leadership abilities, and a proven track record of driving operational improvements, Janet Noronha is well-positioned to contribute to the continued success of YAP's payment card business. Her focus on innovation, customer-centricity, and process optimization aligns with the company's strategic goals, making her a valuable asset to the organization.
