Professional Overview
Janice Borneo is a seasoned operations management professional currently serving as a Senior Operations Manager. Her key expertise areas include operations management, client services, and team management, with a focus on the business process outsourcing (BPO) industry.
Experience Summary
Current Role
Janice Borneo is currently a Senior Operations Manager at Concentrix, a position she has held since January 2022. Her key responsibilities include overseeing daily operations, managing client relationships, and driving process improvements. Although specific achievements in her current role are not detailed, her experience and expertise in operations management are expected to contribute significantly to the company's success.
Career Progression
Janice's career progression is marked by notable roles such as Account Manager at Splace, Client Services Manager at Teleperformance, and Senior Operations Manager at Concentrix. Her career trajectory shows consistent growth and increasing responsibilities, underscoring her leadership and management capabilities. Key achievements and contributions from her earlier roles include successful client relationship management, team leadership, and process improvement initiatives.
Academic Background
Janice Borneo holds a Master of Science in Statistics from the University of the Philippines and a Bachelor of Science in Mathematics from Mindanao State University. Her academic background in mathematics and statistics provides a solid foundation for her career in operations management, particularly in data-driven decision making and process analysis.
Areas of Expertise
Janice's areas of expertise include operations management, client services, team management, and data analysis. Her technical competencies are likely rooted in her mathematical and statistical background, while her leadership and management capabilities have been refined through her progressive career roles.
Professional Impact
Although specific notable projects or initiatives are not detailed, Janice's contributions to the BPO industry are evident through her career progression and the roles she has held. Her experience in managing operations and client services suggests a significant impact on the companies she has worked for, likely through improved efficiency, client satisfaction, and team performance.
Conclusion
Janice Borneo's professional trajectory is marked by consistent growth, leadership, and a strong focus on operations management within the BPO industry. Currently, as a Senior Operations Manager at Concentrix, she continues to leverage her expertise to drive operational excellence. With her unique blend of mathematical and statistical knowledge, coupled with extensive experience in operations and client services, Janice presents a valuable asset to her organization, contributing to its success and growth.
