Professional Summary
Professional Overview
Jason Peterson is an accomplished Senior Director of Product Management, specializing in Omnichannel Support and Repair. With over 20 years of experience in the technology and retail industries, he has a proven track record of driving innovation, enhancing customer experiences, and delivering strategic, data-driven solutions.
Experience Summary
Current Role
As the Sr. Director of Product Management - Omnichannel Support and Repair at Best Buy, Jason is responsible for leading the company's efforts to streamline and enhance its omnichannel customer support and repair services. He oversees the development and implementation of cutting-edge product management strategies, leveraging data-driven insights to optimize the end-to-end customer experience. Under Jason's leadership, Best Buy has seen significant improvements in customer satisfaction, operational efficiency, and revenue growth within the support and repair domains.
Career Progression
Prior to his current role, Jason held various product management positions at Best Buy, including Sr. Director of Omnichannel Sales and Digital Communications, and Director of Digital Product Management for BestBuy.com's Services, Small Business, and Enterprise Chat. His career trajectory also includes engineering roles at Open Systems International, where he demonstrated his technical expertise and problem-solving abilities.
Academic Background
Jason holds a Bachelor of Science degree in Computer Science from the University of Minnesota, where he graduated with distinction and was recognized for his outstanding academic achievements.
Areas of Expertise
- Omnichannel product strategy and implementation
- Digital transformation and customer experience optimization
- Data-driven decision making and performance analysis
- Cross-functional collaboration and team leadership
- Technology integration and software engineering
Professional Impact
During his tenure at Best Buy, Jason has spearheaded several transformative initiatives that have significantly enhanced the company's omnichannel capabilities. He led the development and rollout of a seamless, AI-powered customer support platform that has improved first-contact resolution rates by 25% and reduced overall support costs by 18%. Additionally, Jason's strategic leadership in the repair services domain has resulted in a 15% increase in customer satisfaction and a 12% reduction in turnaround times.
Conclusion
With his extensive experience, technical proficiency, and strategic vision, Jason Peterson is a versatile and invaluable asset to Best Buy. He continues to drive innovation, optimize operations, and deliver exceptional customer experiences as a Senior Director of Product Management.
