Jay McCracken
Chief Revenue Officer (CRO)
Scottsdale, Arizona, United States
Professional Overview
Jay McCracken is a seasoned executive with over three decades of experience in the financial services and payment processing industries. As the Chief Revenue Officer (CRO) at Member Access Processing, he is responsible for driving the company's revenue growth, sales strategy, and client relationship management.
Experience Summary
Current Role
As the CRO at Member Access Processing, Jay leads the organization's revenue generation efforts, overseeing a team of sales professionals and client success managers. He is instrumental in developing and executing strategies to expand the company's customer base, increase market share, and enhance client satisfaction. Under his guidance, the organization has achieved significant year-over-year revenue growth and strengthened its position as a leading provider of payment processing solutions.
Career Progression
Prior to joining Member Access Processing, Jay held senior leadership roles at prominent industry players, including FIS, Worldpay, and CSG International. As the Vice President - Line of Business Executive at FIS, he was responsible for driving the growth and performance of a multi-million-dollar business unit. At Worldpay, he served as the Senior Vice President - Head of Relationship Management, where he led a team of client-facing professionals and implemented strategic initiatives to deepen client relationships and expand the company's market presence.
Earlier in his career, Jay held various sales and leadership positions at CSG International, culminating in his role as Senior Vice President. He also served as the National Sales Director at First Data Corporation, where he demonstrated his ability to drive sales, build strong customer relationships, and achieve sustainable revenue growth.
Academic Background
Jay holds a Bachelor's degree in Business Administration from the University of Arizona, where he graduated with honors.
Areas of Expertise
- Payment processing and financial services industry
- Revenue growth strategy and sales leadership
- Client relationship management and strategic account development
- Operational excellence and process optimization
- Cross-functional team management and collaboration
Professional Impact
Throughout his career, Jay has spearheaded numerous initiatives that have resulted in significant business impact. At Worldpay, he led a strategic program to enhance the company's client onboarding processes, resulting in a 20% reduction in time-to-revenue and an improvement in customer satisfaction scores. At FIS, he played a pivotal role in the successful integration of a major acquisition, seamlessly aligning the combined organization's sales and customer support functions.
Conclusion
With his extensive experience, strategic mindset, and demonstrated track record of success, Jay McCracken is a valuable asset to Member Access Processing. As the Chief Revenue Officer, he is committed to driving the company's continued growth and expansion, while fostering a culture of innovation and client-centricity.
