Professional Summary
Professional Overview
Jay Nagaram is a seasoned technology leader with over 15 years of experience in the IT and consulting industries. As the Director at MOURI Tech, he leverages his deep expertise in Salesforce, CRM, and data integration to drive digital transformation initiatives for clients across diverse sectors.
Experience Summary
Current Role
As the Director at MOURI Tech, Jay is responsible for overseeing the company's Salesforce and CRM practice. In this role, he leads a team of skilled consultants, architects, and developers to deliver innovative solutions that optimize client operations and enhance customer experiences. Under his guidance, the practice has consistently exceeded revenue and customer satisfaction targets, cementing MOURI Tech's reputation as a trusted Salesforce partner.
Career Progression
Prior to his current position, Jay held various leadership roles at MOURI Tech, including Associate Director and CRM Practice Lead. In these positions, he successfully spearheaded the implementation of complex Salesforce and CRM systems, driving digital transformation and business process optimization for clients in the chemical, manufacturing, and consumer goods industries.
Earlier in his career, Jay served as a Salesforce Architect and CRM Specialist at companies like W.R. Grace & Co., Microexcel Inc., and LANXESS. In these roles, he demonstrated his technical prowess by designing and implementing robust CRM solutions, as well as leading data integration and SAP pricing initiatives.
Academic Background
Jay holds a Bachelor's degree in Computer Science from the University of Michigan, where he graduated with distinction. His academic excellence and technical aptitude laid the foundation for his successful career in the IT and consulting industry.
Areas of Expertise
- Salesforce CRM implementation and customization
- Enterprise-wide digital transformation strategies
- CRM system integration and data management
- SAP pricing and margin management solutions
- Business process optimization and change management
Professional Impact
Throughout his career, Jay has made significant contributions to the success of his clients and the growth of the organizations he has worked for. He has spearheaded numerous high-profile projects, including the implementation of a Salesforce-based CRM system for a leading chemical manufacturer, which resulted in a 25% improvement in customer satisfaction and a 15% increase in sales productivity.
Jay's industry expertise and thought leadership have also been recognized through his active involvement in professional communities and industry events. He has been a frequent speaker at Salesforce World Tours and has authored several articles on the integration of CRM and ERP systems.
Conclusion
With his exceptional technical acumen, strategic mindset, and strong leadership skills, Jay Nagaram is well-positioned to continue driving digital transformation and business excellence for MOURI Tech's clients. As he progresses in his career, he remains committed to leveraging his expertise to deliver innovative solutions that enhance organizational performance and customer experiences.
