Professional Overview
Jay Solitana is a seasoned professional currently serving as a Customer Success Lead - Consumer Key Accounts and Fast Fit at Shell in the Philippines. His key expertise areas include customer success, key account management, and lubricants, with a focus on the energy and consumer goods industries.
Experience Summary
Current Role
Jay Solitana is the Customer Success Lead - Consumer Key Accounts and Fast Fit at Shell, a role he has held since April 1, 2023. In this position, he is responsible for driving customer success and growth in key accounts and fast-fit segments. Although specific achievements in this role are not available, his current position leverages his extensive experience in customer operations, key account management, and the lubricants industry.
Career Progression
Jay's career progression is marked by notable roles at Shell and other organizations. Prior to his current position, he served as a Global Key Accounts Specialist - B2B Lubricants at Shell from August 1, 2019, to April 1, 2023. Before that, he was a Customer Operations Specialist - Offer to Cash - Industry Lubricants at Shell from November 1, 2016, to August 1, 2019. Earlier in his career, Jay held various customer care and technical support positions at TeleTech Philippines and an engagement manager role at Edukasyon.PH. These roles demonstrate his career trajectory and growth in customer-facing and operational capacities.
Academic Background
Jay Solitana holds a Bachelor of Arts (BA) in Speech Communication from the University of the Philippines, which he completed from 2012 to 2016. Additionally, he has an Associate in Health Science Education (AHSE) in Nursing Education from Far Eastern University, completed from 2006 to 2008. Although his academic background may not directly align with his current industry, it underscores his ability to adapt and thrive in diverse professional environments.
Areas of Expertise
Jay's areas of expertise include industry-specific skills in customer success, key account management, and the lubricants sector. He possesses technical competencies in customer operations, offer-to-cash processes, and industry-specific software or systems used in his roles. His leadership and management capabilities are evident from his progression to lead roles, such as the Customer Success Lead position.
Professional Impact
Although specific details on notable projects, initiatives, or measurable achievements are not provided, Jay's career progression and the responsibilities associated with his roles indicate significant contributions to customer success, operational efficiency, and business growth in his industry.
Conclusion
Jay Solitana's professional trajectory showcases a dedicated and growth-oriented individual with a strong background in customer success, key account management, and operational specialties within the energy and consumer goods sectors. Currently focused on driving customer success and growth at Shell, Jay brings a unique blend of industry knowledge, technical skills, and leadership capabilities. His value proposition lies in his ability to leverage his expertise to deliver customer-centric solutions, contribute to business growth, and make a positive impact in his industry.
