Professional Role and Responsibilities
Jayesh Gupta is currently Head of AI and Innovation at CARS24, a leading Indian autotech platform specializing in reimagining car ownership through technology. He operates closely with the Founders' Office and the executive leadership team, driving pivotal AI initiatives, particularly in generative AI (GenAI). His role encompasses building, shipping, and owning AI-powered products aimed at enhancing customer experiences and operational efficiencies.
Key Initiatives and Contributions
- Jayesh leads CARS24’s AI and innovation agenda, spearheading the recruitment and management of AI and machine learning engineering teams, including internships and full-time positions focused on problem-solving across diverse domains rather than administrative workflows.
- He has publicly posted multiple hiring campaigns for ML Engineers, AI Engineers, Data Scientists, and tech-savvy Product Managers with a technology-first mindset, indicating active scaling of CARS24’s AI capabilities.
- Under his guidance, CARS24 has successfully integrated Gen AI-powered commerce chatbots, which now handle 80% of customer queries, significantly reducing operational costs, such as a reported 60% cut in agent costs through the Gupshup partnership.
Technical Expertise and Background
- Jayesh is recognized as an AI Innovator and Autonaut who has transitioned from previous experience at Zomato to applying advanced AI breakthroughs at CARS24.
- He has expertise in developing computer vision models, such as an object detection system aimed at tracking plastic bag usage via CCTV footage, demonstrating strong capabilities in applied AI research and analytics.
- His profile suggests a strong emphasis on AI-driven problem solving and scaling innovative tech solutions in a fast-growing startup environment, contributing to CARS24’s mission to onboard over 100 tech experts in a short period (reported in late 2024).
Location and Network
- Based in New Delhi, India, Jayesh has an extensive professional network on LinkedIn, with 500+ connections, indicating an active engagement with the tech and AI community.
Industry and Company Overview
- CARS24 operates as a key player in the automotive technology sector in India, focusing on the digital transformation of used car buying and ownership.
- The company emphasizes leveraging AI for customer interaction automation, product innovation, and operational efficiency, aligning well with Jayesh Gupta’s leadership in AI innovation.
- Leadership includes CEO and Co-Founder Vikram Chopra, with Jayesh working directly under the Founders' Office, demonstrating his integral role in strategic decision-making.
Overall, Jayesh Gupta’s profile at CARS24 highlights his strategic role in advancing AI-driven innovation within the company, focusing on scaling technical talent, product ownership in generative AI domains, and operational cost optimization through AI automation solutions. His current projects and open hiring initiatives reflect strong growth and transformation priorities within CARS24’s AI department.
