Professional Overview

Jc Formoso is an experienced Operations Manager with a strong background in managing teams and driving operational excellence. His current role and responsibilities involve overseeing daily operations, with key expertise areas in team leadership, process improvement, and customer service. His industry focus is primarily in the business process outsourcing (BPO) sector.

Experience Summary

Current Role

Jc Formoso currently serves as an Operations Manager, although the specific details of his current position are not available. Previously, in this role at Concentrix from 2021-03-01 to 2022-02-01, he was responsible for managing operational teams, implementing process improvements, and ensuring high-quality service delivery. The impact of his work in this role is not specified, but his experience in this position has likely contributed to his expertise in operations management.

Career Progression

Notable previous roles include Operations Team Lead at Concentrix from 2013-07-01 to 2021-03-01, Advisor at HSBC from 2012-06-01 to 2013-07-01, and Operations Team Lead Trainee at Convergys from 2006-04-01 to 2012-06-01. His career trajectory shows consistent growth in leadership roles, with a focus on operations management and team leadership. Key achievements and contributions are not specified, but his progression indicates increasing responsibility and expertise.

Academic Background

Jc Formoso holds a Bachelor of Arts in AB Asian Studies from the University of Santo Tomas, completed from 2002-2006. There is no information on notable academic achievements.

Areas of Expertise

Industry-specific skills include operations management, team leadership, and customer service. Technical competencies and leadership and management capabilities are not specified, but his experience suggests proficiency in these areas.

Professional Impact

There is no information on notable projects or initiatives, industry contributions, or measurable achievements.

Conclusion

Jc Formoso's professional trajectory demonstrates growth and expertise in operations management, with a focus on team leadership and customer service. His current focus is on managing operational teams and driving excellence in service delivery. His value proposition lies in his experience and expertise in operations management, making him a strong candidate for roles in this field.