Jean Burr
Sr Collection Customer Service Representative, Recovery and Bankruptcy
Professional Overview
Jean Burr is a seasoned financial services professional with over 35 years of experience in collections, customer service, and bankruptcy recovery. As a Sr Collection Customer Service Representative at First National Bank of Omaha, she leverages her deep industry expertise to provide exceptional service and support to clients navigating complex financial challenges.
Experience Summary
Current Role
In her current role, Jean is responsible for handling high-priority collections cases, including those involving recovery and bankruptcy. She works closely with customers to develop personalized payment plans, negotiate settlements, and guide them through the bankruptcy process. Jean's exceptional communication skills, empathy, and problem-solving abilities allow her to consistently achieve favorable outcomes for both the bank and its clients.
Career Progression
Jean began her career at First National Bank of Omaha in 1987 as a Collections Specialist, where she quickly demonstrated her aptitude for handling sensitive financial matters. Over the course of her 32-year tenure, she has steadily advanced, assuming roles of increasing responsibility and earning a reputation as a trusted advisor and subject matter expert within the organization.
Academic Background
Jean holds a Bachelor of Science degree in Business Administration from the University of Nebraska, Omaha. Her educational background, combined with her extensive on-the-job experience, has equipped her with a deep understanding of the financial industry and the legal and regulatory frameworks that govern collections and bankruptcy processes.
Areas of Expertise
- Collections and recovery management
- Bankruptcy processing and negotiation
- Customer service and client relations
- Problem-solving and conflict resolution
- Regulatory compliance and risk mitigation
- Team leadership and training
Professional Impact
Throughout her career, Jean has made significant contributions to the success of First National Bank of Omaha's collections and recovery efforts. She has consistently exceeded performance targets, driving improvements in customer satisfaction, recovery rates, and overall operational efficiency. Jean's subject matter expertise and collaborative approach have also made her a valuable resource for her colleagues, and she is frequently called upon to train and mentor junior team members.
Conclusion
With her exceptional customer service skills, deep industry knowledge, and proven track record of success, Jean Burr is a valuable asset to First National Bank of Omaha. In her current role, she continues to make a meaningful impact, helping clients navigate challenging financial situations while contributing to the bank's overall growth and profitability.
