Professional Summary
Professional Overview
Jean Cornet is a seasoned IT professional with over 20 years of experience in desktop and system support. As a Senior Desktop Analyst, he specializes in providing comprehensive technical support and solutions to ensure the seamless operation of mission-critical desktop and mobile computing environments.
Experience Summary
Current Role
Jean currently serves as the Senior Desktop Analyst at Savills North America, a leading global real estate services firm. In this role, he is responsible for managing the day-to-day desktop support operations, including troubleshooting hardware and software issues, implementing system upgrades, and providing end-user training and support. Jean's expertise in desktop computing and his collaborative approach have been instrumental in maintaining the efficiency and productivity of Savills' workforce.
Career Progression
Prior to his current role, Jean held various desktop support positions, showcasing his ability to thrive in diverse industry settings. He has worked as a Senior Desktop Support Analyst at Coach, a Senior Desktop and Mobile Computing Analyst at NYC Health + Hospitals, and a Level 3 Desktop Support Analyst at Visiting Nurse Service of New York. Additionally, Jean has gained valuable experience in corporate desktop support roles at Donnelley Financial Solutions and L'Oréal. His extensive background across multiple sectors has equipped him with a deep understanding of the evolving needs and challenges in the desktop support landscape.
Academic Background
Jean holds a bachelor's degree in Computer Science from the City University of New York - City College. His academic pursuits have equipped him with a strong foundation in IT fundamentals and have contributed to his ability to stay at the forefront of technological advancements.
Areas of Expertise
- Desktop and mobile computing support
- Hardware and software troubleshooting
- Deployment and configuration of desktop systems
- User training and technical documentation
- Incident management and problem-solving
- Collaboration and cross-functional teamwork
- Continuous process improvement and optimization
Professional Impact
Throughout his career, Jean has consistently demonstrated his ability to identify and implement innovative solutions to enhance the efficiency and productivity of the organizations he has served. His contributions have been recognized by his peers and supervisors, and he has played a pivotal role in streamlining desktop support operations, reducing downtime, and improving overall user satisfaction.
Conclusion
With his extensive experience, strong technical expertise, and collaborative mindset, Jean Cornet is poised to continue making a significant impact in the desktop support field. His commitment to excellence and his passion for providing reliable and efficient solutions make him a valuable asset to any organization.
