Jean Potter
Director of Patient Financial Services
Professional Overview
Jean Potter is an accomplished healthcare finance professional with over 15 years of experience in the field. As the Director of Patient Financial Services at Moundview Memorial Hospital & Clinics, she oversees all aspects of the hospital's revenue cycle and patient billing operations. Jean's areas of expertise include revenue cycle optimization, patient financial counseling, and compliance management.
Experience Summary
Current Role
Jean has served as the Director of Patient Financial Services at Moundview Memorial Hospital & Clinics since 2018. In this role, she is responsible for managing a team of 25 financial services professionals and ensuring the efficient and compliant processing of patient accounts. Under her leadership, the department has achieved a 98% first-pass clean claim rate and reduced the average account receivable days from 45 to 38 days. Jean has also spearheaded the implementation of a new patient financial assistance program, which has helped the hospital provide over $2 million in financial aid to underserved patients.
Career Progression
Prior to joining Moundview Memorial, Jean held various financial management roles at regional healthcare systems, including serving as the Revenue Cycle Manager at Oakwood Healthcare System and the Patient Accounts Supervisor at St. Mary's Hospital. Throughout her career, she has demonstrated a strong commitment to improving patient financial experiences and driving operational efficiencies.
Academic Background
Jean holds a Bachelor of Science in Accounting from the University of Wisconsin-Madison. She is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial counseling and assistance
- Compliance and regulatory oversight
- Team leadership and process optimization
- Financial reporting and data analysis
Professional Impact
Jean's contributions to the healthcare industry have been recognized through her involvement in several industry associations and her participation in regional and national conferences. She has presented on best practices in revenue cycle management and has authored articles for industry publications. Jean's dedication to improving patient financial experiences and driving operational excellence has made her a respected leader in the field.
Conclusion
With her extensive experience, strong leadership skills, and deep industry knowledge, Jean Potter is well-positioned to continue making a significant impact on the healthcare finance landscape. Her commitment to innovation and her proven track record of success make her a valuable asset to Moundview Memorial Hospital & Clinics and the broader healthcare community.
