Jeanette Miller, Dean of Student Support Services
Professional Overview
Jeanette Miller is an experienced higher education administrator with a proven track record of driving student success initiatives. As the Dean of Student Support Services at North Seattle College, she leverages her expertise in workforce development, student engagement, and program management to enhance the college's support services and empower students to achieve their academic and career goals.
Experience Summary
Current Role
As the Dean of Student Support Services at North Seattle College, Jeanette oversees a comprehensive suite of student support programs, including academic advising, career counseling, financial aid, and disability services. She collaborates closely with faculty and staff to identify and address the evolving needs of the student population, implementing data-driven strategies to improve retention, graduation rates, and post-graduation outcomes. Under her leadership, the college has seen a 15% increase in student satisfaction with support services and a 20% rise in the number of students successfully transitioning to four-year institutions or secure employment.
Career Progression
Prior to her current role, Jeanette served as the Director of Workforce Education at North Seattle College, where she developed and managed innovative programs to equip students with the skills and credentials necessary to thrive in high-demand industries. Her experience also includes roles as a BFET & Workfirst Manager and Adjunct Faculty at Pierce College District, as well as an AmeriCorps/BFET Program Coordinator at Goodwill of the Olympics and Rainier Region. Throughout her career, Jeanette has demonstrated a strong commitment to student success, leveraging her expertise in program management, workforce development, and community partnership to drive meaningful impact.
Academic Background
Jeanette holds a Master's degree in Higher Education Administration from the University of Washington, where she specialized in student affairs and enrollment management. Her academic achievements include graduating with distinction and serving as a teaching assistant, honing her skills in program design, data analysis, and student-centered program delivery.
Areas of Expertise
- Student support services management
- Workforce development program design and implementation
- Data-driven decision making and program evaluation
- Collaborative stakeholder engagement and community partnership
- Innovative student success initiatives and retention strategies
- Higher education administration and policy
Professional Impact
Under Jeanette's leadership, the Student Support Services department at North Seattle College has received national recognition for its holistic approach to student success. She has spearheaded the development of a comprehensive peer mentoring program that has led to a 25% increase in first-year student retention, and has secured over $1.2 million in grant funding to expand the college's career exploration and job placement services.
Conclusion
Jeanette Miller is a dedicated and visionary higher education professional committed to empowering students and driving institutional transformation. With her extensive experience, industry expertise, and unwavering commitment to student success, she is well-positioned to continue making a significant impact in her role as Dean of Student Support Services at North Seattle College.
