VP, Product Manager • Commercial Payment Solutions
Seattle, Washington, United States
Professional Overview
Jeanne Chang is an experienced financial services professional with a strong background in product management, marketing, and corporate affairs. As the VP of Product Management for Commercial Payment Solutions at Washington Trust Bank, she oversees the development and optimization of the bank's suite of payment products and services for its corporate and business clients.
Experience Summary
Current Role
In her current role at Washington Trust Bank, Jeanne is responsible for leading the strategic planning, roadmap development, and day-to-day management of the bank's commercial payment solutions. She collaborates closely with cross-functional teams to drive product innovation, enhance the customer experience, and ensure the offerings remain competitive and aligned with market trends. Under her leadership, the commercial payment solutions portfolio has achieved significant growth and customer satisfaction.
Career Progression
Prior to her current position, Jeanne held senior roles in the financial industry, including serving as the SVP and Director of Corporate Affairs & Marketing at Regal Financial Bank and the VP of Marketing Manager at KeyBank. Throughout her career, she has demonstrated a strong aptitude for driving strategic initiatives, optimizing marketing and communication strategies, and fostering collaborative partnerships.
Academic Background
Jeanne holds a Bachelor of Business Administration degree from the University of Washington, where she specialized in Marketing and Finance.
Areas of Expertise
- Product management and development
- Commercial payment solutions and financial technology
- Marketing strategy and brand management
- Corporate communications and stakeholder engagement
- Cross-functional team leadership and collaboration
Professional Impact
During her tenure at Washington Trust Bank, Jeanne has played a pivotal role in the successful launch of several innovative commercial payment products, including a mobile-enabled invoice management platform and a real-time B2B payment solution. These initiatives have contributed to the bank's market share growth and enhanced its reputation as a leader in commercial banking technology.
Conclusion
With her extensive experience in the financial services industry and her proven track record of driving strategic initiatives and delivering tangible results, Jeanne Chang is positioned to continue making a significant impact in her current role at Washington Trust Bank. Her deep expertise in product management, commercial payment solutions, and marketing strategy makes her a valuable asset in the evolving financial technology landscape.
