Jeannie Finks
Head of Customer Success, Boston, MA
Professional Overview
Jeannie Finks is an accomplished customer success and operations leader with over 20 years of experience in the technology industry. As the Head of Customer Success at Neural Magic, she oversees the strategic direction and execution of the company's customer-centric initiatives, ensuring an exceptional experience for clients.
Experience Summary
Current Role
As the Head of Customer Success at Neural Magic, Jeannie is responsible for leading the company's customer success team, developing and implementing customer-focused strategies, and driving measurable business impact. She has been instrumental in expanding the company's customer base and driving customer satisfaction and retention, with an average customer retention rate of 95% under her leadership.
Career Progression
Prior to joining Neural Magic, Jeannie held various leadership roles at Acquia, where she served as the Strategic and Technical Operations Director, overseeing the company's strategic project management office, and the Director of Global Support Systems and Programs, where she spearheaded the development and implementation of innovative customer support processes and tools. Earlier in her career, Jeannie was the Web Manager at the MIT Media Lab and the Webmaster at the Concord Consortium, where she honed her skills in web development, customer support, and process optimization.
Academic Background
Jeannie holds a Bachelor of Science in Computer Science from the Massachusetts Institute of Technology, where she graduated with distinction and was recognized for her academic excellence.
Areas of Expertise
- Customer success strategy and execution
- Customer experience optimization
- Technical operations and process improvement
- Strategic project management
- Cross-functional team leadership and collaboration
Professional Impact
Jeannie has been recognized as a thought leader in the customer success industry, regularly speaking at industry events and contributing to influential publications. She has led the implementation of several transformative customer-centric initiatives, resulting in increased customer satisfaction, improved retention rates, and significant revenue growth for the organizations she has served.
Conclusion
With her extensive experience, strategic vision, and unwavering commitment to customer success, Jeannie is a valuable asset to the Neural Magic team. Her ability to drive innovation, optimize operations, and foster strong client relationships positions her as a trusted advisor and essential contributor to the company's continued success.
