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Jeff Haslem

Chief Information Officer

Jeff Haslem – Chief Information Officer at Talkdesk



Current Role and Responsibilities


Jeff Haslem has held the position of Chief Information Officer (CIO) at Talkdesk since April 2022. As the company's first CIO, Haslem is tasked with overseeing global initiatives focusing on security, information technology (IT), and business systems. His role is critical as Talkdesk continues to pursue aggressive business performance objectives and navigates its second decade of growth.

Professional Background


Prior to joining Talkdesk, Jeff Haslem accrued extensive experience in senior leadership roles across various technology-driven companies. Notably, he served as the Chief Information Officer at Pluralsight, a company that focuses on technology workforce development. At Pluralsight, he led transformative initiatives that combined IT and data operations to fuel the company’s growth and market strategies.

His career trajectory includes executive roles at:
  • Genesys

  • Rovi Corporation (now Tivo)

  • Openwave Systems

  • Broadvision

  • Oracle Corp.


Educational Background


Jeff Haslem holds a Master of Business Administration (MBA) from Purdue University and the University of Maryland. This educational foundation has equipped him with a robust understanding of business principles, aiding his effectiveness in executive roles.

Professional Achievements


During his tenure at Pluralsight, Haslem was instrumental in driving the evolution of the IT and data operations into a cohesive unit, thereby supporting several key growth and go-to-market strategies. His expertise in integrating complex IT frameworks and optimizing business systems has been pivotal in supporting the scalability and operational efficiency of fast-growing tech enterprises.

Strategic Vision and Impact at Talkdesk


At Talkdesk, Haslem is recognized for his ability to manage and accelerate the company's IT and data strategies. His efforts are directed towards ensuring that Talkdesk's operations are at peak performance, enhancing the company's ability to deliver high-quality customer experiences and expanding its market presence.

In a statement, Sydney Carey, Chief Financial Officer at Talkdesk, commended Haslem’s strategic impact, highlighting his role in ensuring operational efficiency and faster time-to-market capabilities, which are essential for maintaining Talkdesk's competitive edge.

Notable Mentions and Industry Recognition


Jeff Haslem is noted for his contributions as a technology expert within the contact center space, which has seen considerable transformation. Under his leadership, Talkdesk aims to continue its trajectory of dramatic growth and innovation.

Social and Public Profiles



  • Talkdesk Public Relations: pr@talkdesk.com


Conclusion


Jeff Haslem’s wealth of experience in technology and executive leadership makes him a vital asset to Talkdesk. His strategic oversight in IT and business systems is expected to drive Talkdesk's continued success in delivering superior customer service solutions within the global cloud contact center market.