Jeff Higgs

Chief Executive Officer | London, England, United Kingdom

Professional Overview

Jeff Higgs is a seasoned business leader with over 15 years of experience driving strategic initiatives and delivering transformative results across the financial services and consulting industries. As the Chief Executive Officer of Boss Global Consulting, he leverages his deep expertise in customer relationship management (CRM) technology and customer management platforms to help organizations enhance their client engagement and operational efficiency.

Experience Summary

Current Role

As the Chief Executive Officer of Boss Global Consulting, Jeff is responsible for setting the strategic vision and overseeing the firm's core consulting, technology, and advisory services. Under his leadership, the company has expanded its global footprint, secured high-profile client engagements, and implemented innovative solutions that have transformed the way organizations interact with their customers.

Career Progression

Prior to his current role, Jeff held various senior-level positions in the financial services industry. As the Head of CRM Technology at Investec, he was instrumental in the design and implementation of a cutting-edge customer management platform that drove significant improvements in customer satisfaction and operational efficiency. Before that, he served as the Head of Customer Management Platform at Metro Bank (UK), where he led the development and deployment of a transformative customer-centric platform that streamlined customer onboarding and enhanced the overall client experience.

Earlier in his career, Jeff held roles as the Vice President of Technology at Barclays Capital and the Software Development Manager at TTT Moneycorp, where he demonstrated his strong technical expertise and ability to drive complex technology initiatives.

Academic Background

Jeff holds a Bachelor of Science degree in Computer Science from the University of Cambridge, where he graduated with honors.

Areas of Expertise

• Customer relationship management (CRM) technology

• Customer management platform design and implementation

• Financial services industry knowledge

• Strategic planning and execution

• Organizational transformation and change management

• Team leadership and cross-functional collaboration

Professional Impact

Under Jeff's leadership, Boss Global Consulting has become a trusted advisor to leading financial institutions, helping them leverage cutting-edge CRM solutions to enhance customer engagement, improve operational efficiency, and drive sustainable growth. His work has been recognized for its innovative approach and measurable impact, with several of his client engagements earning industry awards and accolades.

Conclusion

With his deep industry expertise, proven track record of driving transformative change, and commitment to delivering exceptional client outcomes, Jeff Higgs is poised to continue shaping the future of customer-centric solutions in the financial services sector and beyond.