Professional Summary

Professional Overview

Jeff Pierce is an accomplished Director of AI, Customer Data, and Analytics with extensive experience in product management. He currently serves as the Director of AI, Customer Data, and Analytics | Product Management at Peet's Coffee, where he is responsible for spearheading the company's data-driven strategies and driving innovative solutions.

Experience Summary

Current Role

As the Director of AI, Customer Data, and Analytics | Product Management at Peet's Coffee, Jeff oversees the development and implementation of cutting-edge AI and analytics solutions to enhance the customer experience and drive business growth. He leads a team of data scientists, analysts, and product managers in leveraging customer data to inform strategic decision-making and deliver personalized, data-driven products and services.

Career Progression

Prior to his current role, Jeff held various leadership positions at Peet's Coffee, serving as the Director of Data Science and Analytics and the Director of Digital Product Management. He has also worked as the Director of Product Management at Luxottica, where he successfully launched innovative digital products and services.

Earlier in his career, Jeff gained valuable experience as a Software Product Manager and Technical Program Manager at Applied Materials, where he played a crucial role in developing and delivering complex software solutions. He also had the opportunity to work as a Teaching Assistant in Computer Science at Alma College, further strengthening his technical expertise.

Academic Background

Jeff holds a Bachelor of Science (BS) in Computer Science from Alma College, where he demonstrated academic excellence and a strong foundation in computer science principles.

Areas of Expertise

• Artificial Intelligence and Machine Learning

• Customer Data Analytics and Insights

• Product Management and Strategy

• Digital Transformation

• Cross-functional Collaboration and Team Leadership

Professional Impact

Throughout his career, Jeff has consistently delivered impactful results. At Peet's Coffee, he has spearheaded the implementation of advanced AI and analytics solutions, enabling the company to better understand customer preferences and tailor its offerings accordingly. His leadership has contributed to significant improvements in customer satisfaction and revenue growth.

Conclusion

With his extensive experience in data-driven product management, AI, and analytics, Jeff is well-positioned to continue driving innovation and strategic growth at Peet's Coffee. His passion for leveraging technology to enhance the customer experience and drive business success makes him a valuable asset to the organization.