Professional Summary

Professional Overview

Jeff Toister is a seasoned keynote speaker and LinkedIn Learning instructor with a proven track record of driving customer service excellence and training innovation. With over two decades of experience in the training and development industry, he has established himself as a thought leader and industry expert, committed to empowering organizations and individuals to deliver exceptional customer experiences.

Experience Summary

Current Role

As a Keynote Speaker at Toister Performance Solutions, Inc., Jeff leverages his extensive expertise to deliver impactful presentations and workshops to organizations worldwide. He is a LinkedIn Learning Instructor, sharing his knowledge and insights with a global audience through high-quality video courses.

Career Progression

Jeff's professional journey has spanned various leadership roles, including serving on the Board of Directors for ASTD San Diego, where he contributed to the development and growth of the local training community. He previously held positions as the Director of Training & Development at Ace Parking and the Customer Service Manager at Sovietski Collection, where he drove the implementation of successful training programs and customer service initiatives.

Academic Background

Jeff holds a robust educational background, with a focus on training and development. His academic achievements showcase his commitment to continuous learning and professional growth.

Areas of Expertise

Jeff's areas of expertise include customer service, call center operations, leadership development, and training program design and delivery. He is adept at leveraging his technical competencies in training methodologies, performance management, and adult learning principles to drive measurable improvements in organizational performance.

Professional Impact

Throughout his career, Jeff has made significant contributions to the training and development industry. He has been a driving force behind the implementation of successful training programs, leading to tangible improvements in customer satisfaction, employee engagement, and overall organizational performance. As a keynote speaker and LinkedIn Learning instructor, Jeff has shared his expertise with a wide range of audiences, inspiring and empowering professionals to excel in their customer service roles.

Conclusion

With his extensive experience, industry expertise, and passion for training and development, Jeff Toister is poised to continue making a lasting impact on organizations and individuals seeking to elevate their customer service capabilities. As he navigates the next chapter of his professional journey, he remains committed to leveraging his skills and knowledge to help clients and learners achieve their goals and exceed their performance expectations.