Jelena Belanovic

Head of Customer Support
Serbia

Professional Overview

Jelena Belanovic is an experienced customer support professional with a proven track record of leading high-performing teams and delivering exceptional customer experiences. With expertise spanning customer service, data management, and language instruction, she brings a diverse skill set to her role as Head of Customer Support at Helbiz.

Experience Summary

Current Role

As Head of Customer Support at Helbiz, Jelena is responsible for overseeing the company's global customer service operations. In this capacity, she manages a team of international customer service representatives, ensuring efficient and effective problem resolution for Helbiz's growing customer base. Jelena's leadership has been instrumental in driving customer satisfaction and loyalty, contributing to the company's overall success.

Career Progression

Jelena's professional journey includes roles as a Lime Pod and Lime CX - International Level I CSR at Lime, where she honed her customer service expertise. Prior to that, she gained valuable experience as a Data Entry Specialist at Nobeltrade and as a Team Lead BPO at EuroDesk. Alongside her corporate roles, Jelena has also served as a Teacher of Italian language at the University of Belgrade Faculty of Philosophy, demonstrating her versatility and commitment to continuous learning.

Academic Background

Jelena holds a strong academic foundation, with a focus on language and education. Her educational background includes her studies at the University of Belgrade Faculty of Philosophy, where she has had the opportunity to share her linguistic expertise as a teacher.

Areas of Expertise

Jelena's areas of expertise include:

• Customer service and support

• Data management and analysis

• International customer relations

• Language instruction and education

• Team leadership and management

Professional Impact

Throughout her career, Jelena has made significant contributions to the organizations she has been a part of. As Head of Customer Support at Helbiz, she has played a pivotal role in enhancing the company's customer experience, leading to increased customer satisfaction and loyalty. Her ability to effectively manage and develop high-performing teams has been a key asset in driving Helbiz's customer support operations.

Conclusion

Jelena Belanovic is a versatile and accomplished professional who has honed her skills in customer support, data management, and language instruction. Her extensive experience and demonstrated leadership qualities make her a valuable asset to Helbiz, where she continues to drive customer satisfaction and contribute to the company's overall success.