Jeni Ohmsen

Professional Summary

Professional Overview
Jeni Ohmsen is an experienced Contact Center Manager with a diverse background in the logistics and shipping industries. She has honed her expertise in customer service, team leadership, and process optimization, positioning her as a valuable asset to organizations seeking to enhance their contact center operations.

Experience Summary

Current Role
As the Contact Center Manager at Russell's Heating Cooling Plumbing & Electric, Jeni oversees the day-to-day operations of the company's customer support team. In this role, she is responsible for managing a team of customer service representatives, ensuring efficient workflow, and implementing strategies to improve customer satisfaction and operational efficiency. Jeni's strong leadership skills and keen understanding of contact center best practices have enabled her to drive positive outcomes for the organization.

Career Progression
Prior to her current role, Jeni held various positions that have contributed to her well-rounded professional experience. She served as a Team Lead at ANL, where she played a pivotal role in coordinating cross-functional teams and streamlining processes. Additionally, Jeni has experience as an Export Specialty expert at CMA CGM and an International Shipping Expert at UPS, where she demonstrated her expertise in logistics and international trade.

Academic Background
Jeni holds a bachelor's degree in Business Administration from a reputable university, where she developed a strong foundation in management, finance, and strategic decision-making.

Areas of Expertise

• Contact center management

• Customer service excellence

• Team leadership and development

• Process optimization and efficiency improvement

• Logistics and international shipping operations

• Data-driven decision-making and performance analysis

Professional Impact
Throughout her career, Jeni has consistently demonstrated her ability to drive positive change and deliver measurable results. As the Contact Center Manager at Russell's Heating Cooling Plumbing & Electric, she has implemented innovative strategies to enhance customer experience, leading to a significant increase in customer satisfaction ratings. Jeni's expertise in data analysis and process improvement has also enabled her to identify and address operational inefficiencies, ultimately improving the company's overall productivity and profitability.

Conclusion
Jeni Ohmsen is a versatile and accomplished professional with a proven track record of success in the contact center and logistics industries. Her robust experience, coupled with her strong leadership skills and customer-centric approach, positions her as a valuable asset to organizations seeking to optimize their customer service operations and drive sustainable growth.