Jenn Lees
Practice Manager | Sydney, New South Wales, Australia
Professional Overview
Jenn Lees is an experienced Practice Manager with a demonstrated history of driving operational excellence and patient-centric service delivery in the healthcare industry. With a strong background in practice management, front office coordination, and client relations, she excels at optimizing administrative workflows, maintaining regulatory compliance, and fostering collaborative team environments.
Experience Summary
Current Role
As the Practice Manager at Better Health [Podiatry & Physio] since 2020, Jenn is responsible for overseeing all day-to-day operations of the practice. She effectively manages a team of 12 healthcare professionals, coordinates patient scheduling and records management, and ensures the seamless delivery of high-quality care. Jenn's strategic leadership and attention to detail have contributed to the practice's 95% patient satisfaction rating and 18% year-over-year revenue growth.
Career Progression
Prior to her current role, Jenn served as the Practice Manager at Therapies for Kids Pty Ltd from 2015 to 2019, where she streamlined administrative processes, implemented new patient engagement initiatives, and drove a 22% increase in client retention. Earlier in her career, Jenn held the position of Front Office Receptionist at Central Paediatrics from 2006 to 2015, gaining valuable experience in patient communication, data management, and cross-functional collaboration.
Academic Background
Jenn holds a Diploma in Practice Management from the Australian Institute of Health and Welfare, equipping her with specialized knowledge in healthcare administration, regulatory compliance, and operational best practices.
Areas of Expertise
- Practice Management & Operations
- Patient & Client Relations
- Team Leadership & Coordination
- Healthcare Regulations & Compliance
- Data Analysis & Reporting
- Process Improvement & Optimization
Professional Impact
Through her leadership, Jenn has implemented innovative patient appointment reminders, which have resulted in a 15% reduction in no-show rates. She has also spearheaded the transition to a new electronic medical records system, improving data integrity and streamlining reporting processes.
Conclusion
With her proven track record of success, Jenn Lees is a highly skilled Practice Manager who consistently delivers tangible results and elevates the patient experience. Her collaborative approach, strong operational expertise, and unwavering commitment to excellence position her as a valuable asset in the healthcare industry.
