Jennifer Dougherty-Gallagher
Executive Director, Provider Service Operations
Based in Florida, United States
Professional Overview
Jennifer Dougherty-Gallagher is an experienced healthcare executive with a strong background in provider operations, network management, and healthcare administration. As the Executive Director of Provider Service Operations at Aetna, a CVS Health Company, she is responsible for leading a team focused on optimizing provider services and enhancing the overall provider experience.
Experience Summary
Current Role
In her current role as Executive Director of Provider Service Operations at Aetna, Jennifer is responsible for overseeing the strategy and execution of provider services, including provider data management, provider contracting, and provider relations. She is focused on driving operational efficiencies, improving provider satisfaction, and aligning provider services with the broader organizational goals.
Career Progression
Jennifer has held several leadership positions in the healthcare industry, including roles at Curative, Coventry Health Care, and Aetna. She has a proven track record of driving process improvements, enhancing provider engagement, and leveraging data to inform strategic decision-making. As the Director of Provider Data Strategy and Operations at Aetna, she played a crucial role in streamlining provider data management and optimizing provider network performance.
Academic Background
Jennifer holds an MBA in Healthcare Administration from DeSales University and a Bachelor of Science in Healthcare Administration from King's College. Her academic background has provided her with a strong foundation in the principles of healthcare management and the ability to apply strategic thinking to complex operational challenges.
Areas of Expertise
- Provider network management
- Healthcare operations and process optimization
- Provider data strategy and analytics
- Contract negotiation and management
- Stakeholder engagement and collaboration
- Strategic planning and execution
Professional Impact
Throughout her career, Jennifer has demonstrated a commitment to driving operational excellence and enhancing the provider experience. She has led initiatives to streamline provider data management, improve provider communication, and optimize contract negotiation processes. Her contributions have resulted in increased provider satisfaction, improved data accuracy, and more efficient provider servicing operations.
Conclusion
With her extensive experience in healthcare operations and her demonstrated leadership in provider services, Jennifer Dougherty-Gallagher is poised to continue driving positive change within the Aetna organization. Her strategic mindset, coupled with her deep understanding of the healthcare landscape, make her a valuable asset in her current role and a respected leader in the industry.
