Jennifer Duguay

Director Customer Experience | Los Angeles, California, United States

Professional Overview

Jennifer Duguay is an experienced customer experience leader with a proven track record of driving exceptional service and engagement for innovative, fast-growing brands. As the Director of Customer Experience at sweetgreen, she is responsible for overseeing the company's end-to-end customer journey, implementing strategies to enhance brand loyalty and advocacy.

Experience Summary

Current Role

As the Director of Customer Experience at sweetgreen, Jennifer is responsible for leading a team of managers and associates to deliver exceptional customer service across all touchpoints. She has spearheaded the development of innovative customer engagement programs, resulting in significant improvements in customer satisfaction and retention. Under her leadership, the customer experience team has played a pivotal role in supporting sweetgreen's rapid expansion and maintaining its reputation for exceptional service.

Career Progression

Prior to her current role, Jennifer held progressively senior positions in customer experience at sweetgreen, starting as a Customer Experience Associate and steadily advancing to Customer Experience Manager and Senior Manager. She honed her skills in delivering world-class customer service, implementing data-driven strategies, and leading cross-functional initiatives to drive operational excellence.

Before joining sweetgreen, Jennifer gained valuable experience in social media marketing and content creation as an intern at uberVU and a Social Media Marketing Manager at Compete, Inc. Her early career also included a role as a Program Assistant at Root Cause, where she supported the execution of community-based initiatives.

Academic Background

Jennifer holds a Bachelor of Arts degree in Communication Studies from the University of California, Los Angeles (UCLA), where she graduated with honors.

Areas of Expertise

• Customer experience strategy and implementation

• Omnichannel customer service and engagement

• Data analysis and performance reporting

• Cross-functional collaboration and project management

• Team building and leadership

Professional Impact

Under Jennifer's leadership, the customer experience team at sweetgreen has consistently exceeded customer satisfaction targets, leading to a significant increase in brand loyalty and advocacy. She has played a pivotal role in the company's rapid expansion, ensuring that the exceptional customer experience is maintained across new markets and locations.

Conclusion

With her extensive experience in customer experience management, proven track record of driving operational excellence, and a deep understanding of the fast-casual industry, Jennifer Duguay is a strategic and innovative leader poised to continue making a significant impact at sweetgreen and beyond.