Professional Summary
Professional Overview
Jennifer Hirschbrunner is an experienced healthcare professional with a strong background in patient financial services, revenue integrity, and patient access management. As the Patient Financial Services Director at Nebraska Medicine, she leverages her comprehensive expertise to drive operational efficiency, enhance financial performance, and deliver exceptional patient experiences.
Experience Summary
Current Role
In her current role as Patient Financial Services Director at Nebraska Medicine, Jennifer is responsible for overseeing all aspects of patient financial services, including billing, collections, and revenue cycle management. She leads a team of skilled professionals to ensure accurate and timely reimbursement, while also implementing strategies to improve patient satisfaction and financial outcomes.
Career Progression
Prior to her current position, Jennifer held several leadership roles within Nebraska Medicine, including HIM & Revenue Integrity Director, Patient Access Director, Patient Access Clinical Manager, and Associate Nurse Manager. Throughout her career, she has consistently demonstrated a keen ability to identify and address operational challenges, implement process improvements, and foster collaborative cross-functional partnerships.
Academic Background
Jennifer holds a Bachelor of Science in Nursing from the University of Nebraska Medical Center, where she graduated with distinction. Her specialized education and training in nursing, healthcare administration, and financial management have been instrumental in her ability to excel in her current and previous roles.
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Patient access operations
- Healthcare compliance and regulatory adherence
- Interprofessional team leadership and collaboration
- Change management and process improvement
Professional Impact
As Patient Financial Services Director, Jennifer has spearheaded several initiatives that have had a measurable impact on Nebraska Medicine's financial performance and patient satisfaction. For example, she led the implementation of a new patient payment portal, which resulted in a 20% increase in self-pay collections and a 15% reduction in patient billing inquiries. Additionally, under her leadership, the patient financial services team achieved a 98% first-pass claims resolution rate, contributing to the organization's overall financial stability and profitability.
Conclusion
With her diverse healthcare experience, strong leadership skills, and commitment to operational excellence, Jennifer Hirschbrunner is poised to continue driving positive change and delivering exceptional value to Nebraska Medicine and its patients. Her proven track record of success and her passion for improving the patient financial experience make her a valuable asset to the organization.
