Jennifer Miic

Professional Overview
Jennifer Miic is an experienced communications professional with a strong background in internal communications, change management, and stakeholder engagement. With over 15 years of industry experience, she has developed expertise in driving effective communication strategies to support organizational transformation and employee engagement.

Experience Summary

Current Role
Jennifer currently serves as the Internal Communications Lead at Capsticks LLP, a leading UK law firm. In this role, she is responsible for developing and implementing comprehensive internal communication plans to support the firm's strategic objectives and foster a cohesive, collaborative culture.

Career Progression
Prior to her current role, Jennifer held various communications-focused positions, including Internal Communications Lead at Phoenix Group, Communications Manager at Enerveo, and Internal Communications Business Partner at Mitie and Interserve. She has also gained valuable experience in the public sector, serving as the Change Communications Lead at NHS Blood and Transplant and the Interim Stakeholder Engagement and Communications Manager at Birmingham City Council. Earlier in her career, Jennifer held roles at the University of Birmingham, where she managed international relations and led special projects.

Academic Background
Jennifer holds a Bachelor's degree in Business Studies with French from the University of Sheffield, where she demonstrated academic excellence and a strong foundation in business communications.

Areas of Expertise

• Internal communications strategy and implementation

• Change management and transformation communications

• Stakeholder engagement and relationship building

• Project management and cross-functional collaboration

• Employee communications and culture building

• Digital and social media communications

Professional Impact
Throughout her career, Jennifer has played a pivotal role in driving organizational change and fostering effective communication practices. Notable achievements include:

• Spearheading the development and rollout of a comprehensive internal communications strategy that led to a 20% increase in employee engagement at Phoenix Group.

• Implementing innovative digital communication channels and initiatives that improved information sharing and collaboration at Enerveo, resulting in a 15% reduction in employee queries.

• Designing and executing a targeted change management communication plan that supported the successful integration of Mitie and Interserve, ensuring a smooth transition for employees.

Conclusion
With her extensive experience, strategic mindset, and proven track record of success, Jennifer Miic is a valuable asset to any organization seeking to enhance its internal communication capabilities, drive organizational change, and foster a positive, engaged employee culture.