Jennifer Perales
Director Patient Financial Services
Professional Overview
Jennifer Perales is an experienced healthcare finance professional currently serving as the Director of Patient Financial Services at Kingman Regional Medical Center. With a strong focus on optimizing financial operations and driving revenue cycle improvements, she leverages her expertise in patient access, revenue cycle management, and strategic financial planning to enhance the overall financial performance of healthcare organizations.
Experience Summary
Current Role
As the Director of Patient Financial Services at Kingman Regional Medical Center, Jennifer oversees all aspects of the patient financial services department, including patient registration, insurance verification, billing, and collections. She has implemented data-driven strategies to streamline operations, reduce denials, and improve cash flow, contributing to the hospital's enhanced financial stability and profitability.
Career Progression
Prior to her current role, Jennifer served as the Director of Patient Financial Services at Parallon, where she spearheaded the implementation of innovative revenue cycle technologies and process improvements that resulted in a 15% increase in net collections. Before that, she held the role of Patient Access Manager at LifePoint Health®, where she led a team of patient access representatives and developed effective patient communication strategies to enhance the overall patient experience.
Academic Background
Jennifer holds a Bachelor of Science degree in Business Administration from the University of Arizona, with a concentration in Healthcare Administration. She is committed to continuous learning and professional development, regularly attending industry conferences and completing advanced certifications in revenue cycle management and patient financial services.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Insurance verification and eligibility
- Billing and collections optimization
- Data analysis and performance reporting
- Process improvement and workflow optimization
- Team leadership and employee development
Professional Impact
During her tenure at Parallon, Jennifer spearheaded the implementation of a new patient financial services technology platform, resulting in a 20% reduction in days in accounts receivable and a 12% increase in first-pass clean claims. She also led the development of a comprehensive staff training program, which contributed to a 25% decrease in billing errors and a 30% improvement in patient satisfaction scores.
Conclusion
With over 15 years of experience in the healthcare industry, Jennifer Perales has a proven track record of driving financial performance and enhancing the patient experience. In her current role as the Director of Patient Financial Services at Kingman Regional Medical Center, she continues to demonstrate her commitment to excellence and her passion for optimizing healthcare financial operations.
