Jennifer Perales
Director, Patient Financial Services
Professional Overview
Jennifer Perales is an experienced healthcare executive with a proven track record in patient financial services management. As the current Director of Patient Financial Services at Kingman Regional Medical Center, she oversees all aspects of the organization's revenue cycle, including patient access, billing, and collections, ensuring efficient and patient-centric financial operations.
Experience Summary
Current Role
In her current role as Director of Patient Financial Services at Kingman Regional Medical Center, Jennifer is responsible for managing a team of 25 professionals and overseeing an annual revenue portfolio of $120 million. She has implemented innovative strategies to improve cash flow, reduce bad debt, and enhance the overall patient financial experience. Under her leadership, the department has consistently achieved industry-leading key performance indicators, including a 95% clean claim rate and a 90-day accounts receivable average.
Career Progression
Prior to her current position, Jennifer served as the Director of Patient Financial Services at Parallon, where she led a regional team responsible for the financial operations of 10 hospitals across the Southwestern United States. Before that, she held the role of Patient Access Manager at LifePoint Health®, where she spearheaded the implementation of a new electronic health records system and oversaw the successful transition of patient registration and eligibility verification processes.
Academic Background
Jennifer holds a Bachelor of Science in Healthcare Administration from the University of Arizona. She is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient access and registration
- Billing and collections optimization
- Financial analytics and reporting
- Team leadership and process improvement
Professional Impact
Throughout her career, Jennifer has demonstrated a strong commitment to enhancing patient financial experiences and improving healthcare organizations' financial performance. She has led numerous successful initiatives, including the implementation of a self-service patient portal, the streamlining of pre-authorization processes, and the development of a data-driven accounts receivable management strategy.
Conclusion
With her extensive experience, proven leadership abilities, and unwavering dedication to healthcare excellence, Jennifer Perales is positioned to continue making a significant impact in the patient financial services domain. She is committed to leveraging her expertise to drive operational efficiencies, enhance patient satisfaction, and contribute to the overall success of Kingman Regional Medical Center.
