Jennifer Troxell
Director, Patient Financial Services
Professional Overview
Jennifer Troxell is an accomplished leader in the healthcare industry, with extensive expertise in patient financial services. As the Director of Patient Financial Services at WellSpan Health, she oversees the strategic management and operational excellence of this critical function, driving financial performance and elevating the patient experience.
Experience Summary
Current Role
Jennifer currently serves as the Director of Patient Financial Services at WellSpan Health, a leading healthcare system in Pennsylvania. In this role, she is responsible for managing a team of financial professionals, implementing innovative revenue cycle strategies, and ensuring the efficient and compliant processing of patient accounts. Under her leadership, the department has achieved significant improvements in key performance metrics, including reduced claim denials, increased patient satisfaction, and enhanced revenue collection.
Career Progression
Prior to her current role, Jennifer held the position of Director of Patient Financial Services at Evangelical Community Hospital, where she successfully led the implementation of a new patient billing system and implemented process improvements that resulted in a 20% reduction in days in accounts receivable. Her career trajectory has been marked by a steadfast commitment to driving operational excellence, leveraging data-driven insights, and fostering a culture of continuous improvement.
Academic Background
Jennifer holds a Bachelor of Science degree in Accounting from the University of Pennsylvania, where she graduated cum laude. She is a certified healthcare financial professional (CHFP) and actively participates in industry-leading organizations, such as the Healthcare Financial Management Association (HFMA), to stay abreast of the latest trends and best practices in the field.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Healthcare compliance and regulatory oversight
- Financial analytics and performance management
- Team leadership and process optimization
Professional Impact
Under Jennifer's leadership, the patient financial services department at WellSpan Health has achieved several notable accomplishments, including:
- Implementing a new patient billing system that improved the patient experience and increased the collection rate by 15%
- Developing and executing a comprehensive training program that enhanced the financial counseling skills of the customer service team, leading to a 20% increase in patient satisfaction scores
- Spearheading the implementation of a data-driven decision-making framework that enabled the department to identify and address root causes of revenue leakage, resulting in a 12% reduction in claim denials
Conclusion
Jennifer Troxell is a seasoned healthcare financial services professional with a proven track record of driving operational excellence, improving financial performance, and enhancing the patient experience. Her strategic vision, data-driven approach, and commitment to continuous improvement position her as a valuable asset in the ever-evolving healthcare landscape.
