Jennifer Varady
Senior Manager, Business Systems Patient Financial Services
Professional Overview
Jennifer Varady is a seasoned healthcare professional with over 20 years of experience in patient financial services and business systems management. As the Senior Manager of Business Systems Patient Financial Services at Crozer-Keystone Health System, she is responsible for overseeing the implementation, optimization, and maintenance of critical patient financial software and technology solutions.
Experience Summary
Current Role
In her current role, Jennifer leads a team of business analysts and systems specialists to ensure the seamless integration and efficient operation of Crozer-Keystone's patient financial systems. She is instrumental in developing and executing strategic initiatives to enhance patient access, improve revenue cycle management, and drive operational efficiencies. Under her leadership, her team has achieved significant process improvements, resulting in a 15% reduction in patient billing errors and a 20% increase in first-pass claims resolution.
Career Progression
Jennifer began her career as a Patient Access Representative at Crozer-Keystone Health System in 1997, where she gained valuable experience in patient registration, insurance verification, and financial counseling. Over the years, she steadily progressed through the organization, taking on roles with increasing responsibility, including Patient Access Supervisor and Patient Access Manager. Her proven track record of improving patient satisfaction and revenue cycle performance led to her promotion to the Senior Manager position in 2008.
Academic Background
Jennifer holds a Bachelor of Science in Business Administration from the University of Pennsylvania, with a concentration in Healthcare Management. She is also a certified Professional in Patient Access (CPAT) and has completed several industry-specific training programs, including Lean Six Sigma and Healthcare Revenue Cycle Management.
Areas of Expertise
- Patient financial services and revenue cycle management
- Healthcare information systems and technology
- Business process optimization and change management
- Team leadership and project management
- Regulatory compliance and payor reimbursement strategies
Professional Impact
Jennifer's innovative approach and data-driven decision-making have had a significant impact on Crozer-Keystone's patient financial services operations. She has led the implementation of several cutting-edge technologies, including a mobile-friendly patient portal and a predictive analytics platform, which have resulted in improved patient satisfaction, increased cash collections, and reduced administrative costs.
Conclusion
With her extensive experience, strong technical skills, and strategic vision, Jennifer Varady is a valuable asset to the Crozer-Keystone Health System. As she continues to drive innovation and process improvements within the organization, she is poised to make a lasting impact on the patient financial services landscape.
