Jennifer Will, Chief Operating Officer - North Lincoln
Professional Overview
Jennifer Will is a seasoned healthcare executive with over 15 years of experience in operations management and clinic administration. As the Chief Operating Officer - North Lincoln at Samaritan Health Services, she is responsible for overseeing the day-to-day operations of the organization's North Lincoln region, ensuring the delivery of high-quality patient care and driving strategic initiatives to improve organizational efficiency and effectiveness.
Experience Summary
Current Role
As the Chief Operating Officer - North Lincoln at Samaritan Health Services, Jennifer is responsible for managing a team of over 200 healthcare professionals and supporting the delivery of comprehensive medical services to the local community. In this role, she has spearheaded the implementation of a new patient engagement platform, resulting in a 25% increase in patient satisfaction scores within the first year. Additionally, Jennifer has led the successful integration of two acquired clinics, streamlining operations and improving financial performance by 12% in the first two quarters.
Career Progression
Prior to her current role, Jennifer served as the Associate Vice President - Clinic Practices at Samaritan Health Services, where she played a pivotal role in standardizing clinic operations and implementing lean management practices across the organization. She also held the position of Director of Operations, during which she successfully managed the integration of a new electronic medical records system and oversaw the expansion of the organization's outpatient service lines.
Earlier in her career, Jennifer held roles as a Senior Clinic Manager and Interim Director at PeaceHealth, where she demonstrated her ability to lead multidisciplinary teams and improve operational efficiency. She also gained valuable experience in patient financial management as a Supervisor at Samaritan Health Services and as a Management Services Officer II at UC Irvine Health.
Academic Background
Jennifer holds a Bachelor of Science in Business Administration from the University of Oregon, with a concentration in Healthcare Management. She is also a certified Lean Six Sigma Black Belt, demonstrating her commitment to continuous process improvement and operational excellence.
Areas of Expertise
- Healthcare operations management
- Clinic administration and practice management
- Strategic planning and execution
- Financial management and cost optimization
- Patient-centered care and service delivery
- Lean and Six Sigma methodologies
- Change management and organizational transformation
Professional Impact
Throughout her career, Jennifer has consistently demonstrated her ability to drive meaningful change and positively impact the healthcare organizations she has served. Her contributions have been recognized by her peers, and she has been invited to speak at several industry conferences on topics such as "Optimizing Clinic Workflows for Improved Patient Outcomes" and "Leveraging Technology to Enhance the Patient Experience."
Conclusion
Jennifer Will is a highly accomplished healthcare leader with a proven track record of success in driving operational excellence and improving patient outcomes. As the Chief Operating Officer - North Lincoln at Samaritan Health Services, she is well-positioned to continue her positive impact on the organization and the community it serves.
