Professional Overview

Jeremy Shrout is a seasoned professional currently serving as a Quality Assurance specialist at UPMC Health Plan in Pittsburgh, Pennsylvania. His key expertise areas include quality assurance, insurance services, and customer service, with a strong industry focus on healthcare and telecommunications.

Experience Summary

Current Role

Jeremy Shrout is currently working as a Quality Assurance specialist at UPMC Health Plan, a position he has held since April 2018. In this role, he is responsible for ensuring the quality of services provided by the organization. Additionally, he has been a part of the Insurance Services Division at UPMC Health Plan since March 2016.

Career Progression

Prior to his current role, Jeremy worked as a Loyalty and Retention Representative at Verizon Wireless from 2011 to 2014, an Assistant Manager at BP from 2009 to 2011, and a Customer Service Representative at Kmart Corporation from 2006 to 2007. These roles have contributed to his career growth and provided him with a strong foundation in customer service and quality assurance.

Areas of Expertise

Jeremy's areas of expertise include quality assurance, customer service, and insurance services. He possesses strong technical competencies, particularly in the healthcare and telecommunications industries. His leadership and management capabilities have been demonstrated through his previous roles, including his position as an Assistant Manager at BP.

Professional Impact

Although specific details on notable projects or initiatives are not available, Jeremy's contributions to UPMC Health Plan and his previous employers have likely had a positive impact on the quality of services provided to customers.

Conclusion

Jeremy Shrout is a dedicated and experienced professional with a strong background in quality assurance, customer service, and insurance services. His current focus on quality assurance at UPMC Health Plan demonstrates his commitment to ensuring the highest standards of service delivery. With his unique blend of technical competencies, leadership capabilities, and industry expertise, Jeremy is well-positioned to continue making significant contributions to his organization and the healthcare industry.