Professional Overview
Jerico Tendencia is a seasoned Technical Support Specialist currently based in the Philippines. In his current role, he leverages his expertise in technical support to deliver high-quality solutions, focusing on the customer service industry.
Experience Summary
Current Role
As a Technical Support Specialist at Alorica since July 1, 2020, Jerico has been instrumental in providing top-tier technical assistance. His key responsibilities include resolving complex technical issues, collaborating with internal teams to improve support processes, and ensuring customer satisfaction.
Career Progression
Notable career progression includes a role as a Customer Service Representative at Alorica, where Jerico developed strong foundational skills in customer service and support.
Areas of Expertise
Jerico's areas of expertise include:
- Technical support
- Customer service
- Issue resolution
Professional Impact
While specific project details are not available, Jerico's commitment to delivering exceptional technical support has undoubtedly contributed to enhancing customer experiences and improving support efficiency.
Conclusion
Jerico Tendencia's professional trajectory is marked by growth and a deepening expertise in technical support and customer service. Currently focused on leveraging his skills to make a meaningful impact in the industry, Jerico offers a valuable blend of technical competencies, customer-centric approach, and collaborative mindset.
