Professional Overview
Jerri Johnson is a seasoned technology executive with over 15 years of experience leading digital transformation and innovation initiatives. As the CIO of Direct to Consumer at Charming Shoppes, she is responsible for overseeing the company's e-commerce platform, omnichannel strategies, and customer-facing technology solutions. With a strong background in retail technology and a keen eye for leveraging emerging trends, Jerri is a strategic partner in driving Charming Shoppes' growth and customer engagement.
Experience Summary
Current Role
Jerri has served as the CIO of Direct to Consumer at Charming Shoppes since 2007. In this role, she is responsible for developing and executing the company's digital roadmap, ensuring seamless integration between online and in-store experiences. Under her leadership, Charming Shoppes has experienced a 28% increase in e-commerce revenue and a 15% improvement in customer satisfaction scores through the implementation of innovative technologies and data-driven insights.
Career Progression
Prior to joining Charming Shoppes, Jerri spent two years as a Partner at IBM, where she specialized in retail and consumer goods technology consulting. In this role, she led cross-functional teams in delivering end-to-end solutions to Fortune 500 clients, driving operational efficiencies and enhancing customer experiences.
Academic Background
Jerri holds a Bachelor of Science in Computer Science from the University of Illinois at Urbana-Champaign, where she graduated with magna cum laude honors.
Areas of Expertise
- Retail technology strategy and implementation
- Omnichannel customer experience design
- Data analytics and business intelligence
- Agile project management and change management
- Digital transformation and innovation
Professional Impact
Under Jerri's leadership, Charming Shoppes has been recognized as a pioneer in the retail industry for its seamless integration of online and in-store experiences. She has been instrumental in launching several award-winning initiatives, including a mobile-first e-commerce platform and a personalized loyalty program that has resulted in a 20% increase in repeat customers.
Conclusion
Jerri Johnson's extensive experience in retail technology, coupled with her strategic vision and collaborative leadership style, make her a valuable asset to Charming Shoppes. As the company continues to navigate the evolving digital landscape, Jerri is poised to drive further innovation and growth, cementing Charming Shoppes' position as a leader in the direct-to-consumer retail space.
