Jerry Renkowski is the VP of Partner Experience at NMI, where he leads the company's Integration & Live Support teams. With a strong background in the payment processing industry, Renkowski brings extensive expertise in partner integration, customer support, and driving exceptional user experiences.
Experience Summary
Current Role
As the VP of Partner Experience at NMI, Renkowski is responsible for overseeing the integration and live support services provided to the company's diverse network of partners. In this role, he manages a team of technical integration specialists and customer support professionals who work closely with clients to ensure seamless onboarding and ongoing service delivery. Under Renkowski's leadership, the partner experience team has consistently achieved high customer satisfaction ratings and played a pivotal role in NMI's growth and industry reputation.
Career Progression
Prior to his current role, Renkowski served as the Integration & Live Support Team Lead at Creditcall, an NMI company. In this position, he led a cross-functional team responsible for integrating new partners into the Creditcall platform and providing ongoing technical support. Renkowski's ability to effectively manage complex projects, foster team collaboration, and deliver exceptional customer service was instrumental in Creditcall's successful integration with NMI.
Academic Background
Renkowski holds a Bachelor of Science degree in Computer Science from the University of Texas at Dallas, where he graduated with honors.
Areas of Expertise
- Payment processing industry knowledge
- Partner integration and onboarding
- Technical support and customer service management
- Project management and team leadership
- Streamlining operational processes and improving efficiency
Professional Impact
Throughout his career, Renkowski has played a key role in driving the success of his organizations. As the Integration & Live Support Team Lead at Creditcall, he spearheaded several high-profile integration projects that enabled the company to expand its partner network and enhance its service offerings. Since joining NMI, Renkowski has built a highly capable and customer-focused partner experience team, leading to consistently positive feedback from clients and a strengthening of NMI's reputation as a trusted payment technology provider.
Conclusion
With his proven track record of delivering exceptional partner experiences and driving operational excellence, Jerry Renkowski is poised to continue making a significant impact at NMI. As the company further solidifies its position as a leading payment technology platform, Renkowski's expertise and leadership will be instrumental in ensuring that NMI's partners and customers receive the highest level of support and service.
