Professional Overview
Jeshua Valenzuela is an IT professional currently serving as an IT Help Desk Associate, with a strong background in providing technical support and ensuring seamless IT operations. His key expertise areas include IT support, network administration, and client services, with an industry focus on finance and education.
Experience Summary
Current Role
As an IT Help Desk Associate at St. Jean's Credit Union and a Service Desk Aide at Salem State University, Jeshua's current position involves providing technical assistance, resolving IT issues, and delivering high-quality customer service. His key responsibilities include troubleshooting hardware and software problems, managing help desk tickets, and collaborating with internal teams to resolve complex issues. Notably, his dual role allows him to impact both the financial and educational sectors by ensuring IT efficiency and effectiveness.
Career Progression
Jeshua has progressed through various roles, including Network Technician I at Salem State University, Information Technology Intern at Vineyard Offshore, Academic Advising Project Assistant at Salem State University, and Target Team Member at Target. These roles have contributed to his growth in IT, customer service, and project management. Key achievements include successfully transitioning between roles, adapting to new technologies, and consistently delivering quality support services.
Areas of Expertise
Jeshua's areas of expertise include:
- IT support and troubleshooting
- Network administration and security
- Client services and relations
- Technical competencies in hardware, software, and networking
- Leadership and management capabilities in team collaboration and project assistance
Professional Impact
Although specific projects or initiatives are not detailed, Jeshua's contributions to his current and past organizations are significant. His ability to work in diverse environments, from finance to education, demonstrates his versatility and capacity to adapt to different industry needs.
Conclusion
Jeshua Valenzuela is a dedicated and versatile IT professional with a strong background in technical support and customer service. His current focus on IT help desk services and his experience in network administration position him for continued growth in the IT sector. With his ability to work effectively in multiple industries and his commitment to delivering high-quality support, Jeshua offers a valuable skill set to his current and future employers.
