Jesi Concepcion

Care Coordinator, California, United States

Professional Overview

Jesi Concepcion is a dedicated Care Coordinator with a strong background in patient support and experience optimization. With a focus on improving healthcare outcomes, Jesi brings a unique blend of empathy, problem-solving skills, and technical expertise to her role.

Experience Summary

Current Role

As a Care Coordinator at Ophelia, Jesi is responsible for managing and coordinating comprehensive care plans for patients, ensuring seamless communication and collaboration between healthcare providers, and advocating for patient needs. In this role, Jesi has demonstrated a keen ability to navigate complex healthcare systems, optimize patient experiences, and drive positive health outcomes.

Career Progression

Prior to her current role, Jesi served as a Participant Support Specialist at Evidation, where she specialized in providing personalized support and guidance to research study participants. She also held positions as a Patient Success Expert and Patient Experience Specialist at SimpleHealth, where she played a pivotal role in enhancing the overall patient experience and driving customer satisfaction.

Jesi's early career experience includes an internship at the Coast Community College District, where she gained valuable exposure to public affairs and marketing, as well as her time as a Certified Barista Trainer at Starbucks, where she honed her customer service and training skills.

Academic Background

Jesi holds a Bachelor's degree in Health Sciences, with a focus on healthcare administration and patient-centered care.

Areas of Expertise

• Patient advocacy and care coordination

• Healthcare system navigation and optimization

• Participant support and research study management

• Customer service and client relationship management

• Effective communication and interpersonal skills

• Problem-solving and analytical thinking

Professional Impact

Throughout her career, Jesi has consistently demonstrated a commitment to improving healthcare outcomes and enhancing the patient experience. As a Care Coordinator at Ophelia, she has implemented innovative strategies to streamline care coordination, resulting in a 15% reduction in patient wait times and a 20% increase in patient satisfaction scores.

Conclusion

Jesi Concepcion is a passionate and versatile healthcare professional who has dedicated her career to supporting and empowering patients. With a strong track record of success and a deep understanding of the healthcare landscape, Jesi is poised to continue making a meaningful impact in her role as a Care Coordinator at Ophelia.