Jessica Cannon

Sr. Manager Commercial Sales Support and Operations

Professional Overview

Jessica Cannon is a seasoned professional with over 5 years of experience in commercial sales support and operations. As the Sr. Manager of Commercial Sales Support and Operations at Comcast Business, she is responsible for leading a team dedicated to driving efficiency, improving customer experiences, and optimizing sales processes. With a strong background in the telecommunications industry, Jessica leverages her expertise to support the company's commercial sales initiatives and contribute to its overall success.

Experience Summary

Current Role

As the Sr. Manager of Commercial Sales Support and Operations at Comcast Business, Jessica is responsible for overseeing a team of professionals who provide comprehensive sales support and operational services. In this role, she develops and implements strategies to streamline workflows, enhance customer satisfaction, and drive revenue growth. Jessica's leadership has been instrumental in improving the efficiency of the commercial sales process, resulting in a 15% increase in sales productivity over the past two years.

Career Progression

Prior to her current role, Jessica served as a Sales Support Coordinator at Comcast Business, where she gained valuable experience in customer relationship management, data analysis, and process optimization. Her demonstrated ability to identify and address operational challenges, coupled with her strong communication skills, led to her promotion to the Sr. Manager position.

Academic Background

Jessica holds a Bachelor of Science degree in Business Administration from the University of Illinois at Chicago, where she graduated with honors. Her academic achievements and problem-solving skills have been instrumental in her professional development and ability to drive innovative solutions in her current role.

Areas of Expertise

• Commercial sales support and operations

• Customer relationship management

• Process optimization and workflow improvement

• Data analysis and reporting

• Team leadership and collaboration

Professional Impact

Under Jessica's leadership, the commercial sales support team has implemented a new customer relationship management (CRM) system, resulting in a 20% improvement in data accuracy and a 30% reduction in response times to customer inquiries. Additionally, she has spearheaded the development of targeted training programs for her team, leading to a 25% increase in customer satisfaction ratings.

Conclusion

With a proven track record of success in the telecommunications industry, Jessica Cannon is a strategic and results-oriented professional who is dedicated to driving operational excellence and delivering exceptional customer experiences. Her expertise in commercial sales support, coupled with her strong leadership abilities, make her a valuable asset to the Comcast Business team.