Professional Summary

Professional Overview

Jessica Chandler is a seasoned eCommerce product management professional with a strong track record of driving digital transformation and optimizing online customer experiences. As the Head of eCommerce Product Management at Virgin Media O2, she oversees the development and delivery of innovative digital products and solutions that enhance the company's omnichannel offerings.

Experience Summary

Current Role

As the Head of eCommerce Product Management at Virgin Media O2, Jessica is responsible for setting the strategic vision and roadmap for the company's eCommerce platform. She leads a talented team of product managers and works closely with cross-functional stakeholders to ensure the seamless integration of digital products and services. Under her leadership, the eCommerce team has delivered significant improvements in customer engagement, conversion rates, and online revenue.

Career Progression

Jessica's career in the digital and eCommerce industry spans over a decade. Prior to her current role, she held progressive positions at O2 (Telefónica UK), where she served as a Senior Product Owner and Online Product Owner, driving the development and optimization of the company's digital platforms. She also has experience as an Online Optimisation Manager, where she leveraged data-driven insights to enhance the user experience and drive business growth.

Before joining O2, Jessica held roles at Digital River, a leading eCommerce solutions provider, where she gained valuable experience in program management and client marketing.

Academic Background

Jessica holds a Bachelor of Science (BSc) degree in Business Management from the University of Warwick, where she graduated with honors.

Areas of Expertise

• eCommerce product management and strategy

• Digital transformation and optimization

• Agile project delivery and team leadership

• Data-driven decision making and performance analysis

• Stakeholder management and cross-functional collaboration

Professional Impact

Under Jessica's leadership, the Virgin Media O2 eCommerce team has achieved remarkable success, including:

• Driving a 25% increase in online sales conversion rates through user experience enhancements

• Implementing a new headless commerce architecture, resulting in a 35% improvement in website load times

• Launching a successful mobile app that has contributed to a 15% growth in mobile-driven revenue

Conclusion

Jessica Chandler is a strategic and results-oriented eCommerce product management leader who excels at delivering innovative digital solutions that drive business growth and enhance customer experiences. With her extensive industry experience, data-driven approach, and strong cross-functional leadership skills, she is well-positioned to continue driving the digital transformation and eCommerce success of Virgin Media O2.