Professional Summary

Professional Overview

Jessica Gajiwala is a versatile professional with a strong background in customer service, project management, and community engagement. She currently serves as a Customer Information Associate at Student Financial Solutions at UC San Diego, where she plays a key role in providing exceptional support to students and their families. Additionally, Jessica holds a concurrent position as a Project Manager, Associate at Triton Consulting Group (TCG), leveraging her expertise in project coordination and stakeholder management.

Experience Summary

Current Roles

Customer Information Associate, Student Financial Solutions, UC San Diego (2024-09-01 to Present)

Provide comprehensive support and information to students and their families regarding financial aid, scholarships, and other financial resources

Collaborate with the student services team to streamline processes and enhance the overall customer experience

Contribute to the development and implementation of new initiatives aimed at improving financial literacy among the student population

Project Manager, Associate, Triton Consulting Group (TCG) (2023-10-01 to Present)

Assist in the planning, execution, and monitoring of client projects across various industries

Facilitate effective communication and collaboration among cross-functional teams to ensure project objectives are met

Develop and implement project management best practices to enhance efficiency and project outcomes

Career Progression

Project Pull Team Leader, JCYC (2024-06-01 to 2024-08-01)

Supervised a team of student interns in executing community-based projects and initiatives

Fostered a positive and inclusive work environment, promoting teamwork and professional development

Community Benefits Student Intern, Project Pull Summer Internship (2023-06-01 to 2023-08-01)

Assisted in the planning and implementation of community engagement programs and initiatives

Gained valuable experience in project management, stakeholder collaboration, and program evaluation

Communications Intern, Waste Water Enterprises, Project Pull Summer Internship (2022-06-01 to 2022-08-01)

Contributed to the development and distribution of communication materials, including newsletters and social media content

Supported the organization's efforts to raise awareness and promote sustainability initiatives

Mathematics Science Tutor, Mathnasium - The Math Learning Center (2021-08-01 to 2022-10-01)

Provided one-on-one and small group tutoring in mathematics and science subjects

Developed customized learning plans to address the unique needs of each student

Student Law Intern, Chan & Punzalan (2021-06-01 to 2021-07-01)

Conducted legal research and assisted with the preparation of legal documents

Gained exposure to the legal profession and the intricacies of the judicial system

Academic Background

Jessica holds a Bachelor of Arts degree in Communication Studies from the University of California, San Diego. Throughout her academic journey, she has demonstrated a strong commitment to her studies and has actively engaged in extracurricular activities, contributing to her well-rounded personal and professional development.

Areas of Expertise

Customer service and client relations

Project management and stakeholder coordination

Community engagement and program implementation

Effective communication and interpersonal skills

Adaptability and problem-solving

Professional Impact

Consistently received positive feedback from students and families for her exceptional customer service and problem-solving skills

Contributed to the successful implementation of a new financial aid awareness campaign, resulting in a 15% increase in student participation

Served as a key member of the project team that delivered a high-profile consulting engagement, earning praise from the client for the team's proactive approach and attention to detail

Conclusion

Jessica Gajiwala's diverse experience and commitment to excellence make her a valuable asset in the fields of customer service, project management, and community engagement. With a strong academic foundation and a track record of successful contributions, she is well-positioned to continue her professional growth and make a meaningful impact in her current and future roles.