Jessica Ganss
Store Manager | Grand Rapids, Michigan, United States
Professional Overview
Jessica Ganss is an experienced retail leader with a track record of driving operational excellence and delivering exceptional customer experiences. As the Store Manager at REI, she leverages her deep industry expertise and strong management capabilities to oversee all aspects of store operations and ensure the continued success of the Grand Rapids location.
Experience Summary
Current Role
Jessica has served as the Store Manager at REI in Grand Rapids, Michigan since March 2019. In this role, she is responsible for managing a team of over 30 employees, overseeing inventory and supply chain management, and driving sales and profitability objectives. Under her leadership, the Grand Rapids store has consistently exceeded revenue targets and maintained a high customer satisfaction rating.
Career Progression
Prior to her current position, Jessica held various management roles within the REI organization, including Store Manager (2017-2019) and Operations Manager (2008-2012). She also gained valuable experience as a Manager at Starbucks (2013-2015) and an Inventory Specialist at REI (2007-2008), honing her skills in inventory management, process optimization, and customer service.
Throughout her career, Jessica has demonstrated a strong ability to lead teams, implement strategic initiatives, and drive operational improvements. Her consistent track record of success and commitment to excellence have been instrumental in her career progression.
Academic Background
Jessica holds a Bachelor's degree in Business Administration from the University of Michigan, where she graduated with honors.
Areas of Expertise
- Retail operations and management
- Inventory and supply chain optimization
- Team leadership and employee development
- Process improvement and operational efficiency
- Customer experience and relations
Professional Impact
As the Store Manager at REI, Jessica has been instrumental in driving the growth and success of the Grand Rapids location. Under her leadership, the store has consistently exceeded sales targets, improved inventory management processes, and maintained exceptional customer satisfaction levels. Jessica's commitment to operational excellence and her ability to inspire and motivate her team have been critical to the store's ongoing success.
Conclusion
With over a decade of experience in the retail industry, Jessica Ganss is a seasoned professional with a proven track record of driving results and leading high-performing teams. As the Store Manager at REI, she continues to demonstrate her expertise in operational management, strategic planning, and customer-centric leadership, positioning her as a valuable asset to the organization and a respected leader within the industry.
