JM

Jessica Mendes

Professional Summary



Professional Overview


Jessica Mendes is an experienced Account Manager with a strong background in the information technology industry. She specializes in building and maintaining successful client relationships, driving revenue growth, and delivering impactful solutions that create value for her customers.

Experience Summary



Current Role


As an Account Manager at Taking, Jessica is responsible for managing a portfolio of strategic client accounts. In this role, she serves as the primary point of contact, ensuring exceptional service delivery and collaborating closely with cross-functional teams to address client needs. Through her consultative approach and deep industry expertise, Jessica has consistently exceeded revenue targets and secured multiple contract renewals.

Career Progression


Prior to her current position, Jessica held several leadership roles within the IT sector. As an Executive Account Manager at IT Lean, she was instrumental in expanding the company's client base and overseeing complex implementation projects. Earlier in her career, she worked as a Gerente Comercial at BRQ, where she successfully managed a team of sales professionals and contributed to the firm's growth through innovative business development strategies. Jessica's background also includes experience as a Human Resources Analyst at both BRQ and Capgemini, where she developed a strong understanding of organizational dynamics and talent management.

Academic Background


Jessica holds a Bachelor's degree in Business Administration from the University of Sao Paulo, where she graduated with distinction. Her academic achievements and specialized coursework have provided her with a solid foundation in strategic planning, financial management, and customer relationship management.

Areas of Expertise


  • Account management and client relationship building

  • IT services and solutions consulting

  • Revenue growth and client retention

  • Cross-functional team leadership and collaboration

  • Business development and strategic planning

  • Human resources and talent management


Professional Impact


Throughout her career, Jessica has demonstrated a track record of driving measurable results for her clients and employers. Some of her notable achievements include:
  • Exceeded annual revenue targets by 15% for three consecutive years at IT Lean

  • Spearheaded the implementation of a new customer relationship management system, resulting in a 20% improvement in client satisfaction scores at BRQ

  • Developed and executed a targeted talent acquisition strategy that reduced employee turnover by 12% at Capgemini


Conclusion


With her extensive experience, strong industry knowledge, and proven ability to deliver exceptional client outcomes, Jessica Mendes is poised to continue making a significant impact as an Account Manager. Her commitment to excellence and collaborative approach make her a valuable asset to any organization seeking to strengthen its client relationships and drive sustainable growth.