Jessica Montgomery

Director, Integrated Student Services

Professional Overview
Jessica Montgomery is a seasoned higher education professional with expertise in student services, academic operations, and enrollment management. As the Director of Integrated Student Services at Embry-Riddle Aeronautical University, she oversees the delivery of comprehensive support and resources to enhance the student experience.

Experience Summary

Current Role
In her current role as Director of Integrated Student Services at Embry-Riddle Aeronautical University, Jessica is responsible for developing and implementing innovative strategies to streamline student support systems. She leads a team of dedicated professionals in providing end-to-end assistance to students, from admission to graduation. Under her leadership, the integrated student services model has achieved a 15% increase in student satisfaction and a 10% improvement in first-year retention rates.

Career Progression
Prior to her current role, Jessica served as the Associate Director at The George Washington University, where she managed the university's student records and registration processes. During her tenure, she implemented a new degree audit system that improved degree completion rates by 8%. Additionally, she held the position of Interim Associate Registrar, where she led the successful migration of the institution's student information system, resulting in enhanced data integrity and reporting capabilities.

Academic Background
Jessica holds a Master of Education in Higher Education Administration from The George Washington University. She is also a certified project management professional (PMP) and has completed additional training in student affairs, enrollment management, and data analytics.

Areas of Expertise

• Student services and support

• Academic operations and registration

• Enrollment management and retention

• Process improvement and automation

• Stakeholder engagement and collaboration

• Data-driven decision making

Professional Impact
Throughout her career, Jessica has been recognized for her ability to drive positive change within higher education institutions. She has led several successful initiatives, including the development of a comprehensive student onboarding program that resulted in a 12% increase in first-year student engagement. Additionally, her work in optimizing the financial aid and scholarship processes has contributed to a 7% improvement in student affordability and access.

Conclusion
With her extensive experience and proven track record of success, Jessica Montgomery is a valuable asset to the higher education industry. As the Director of Integrated Student Services at Embry-Riddle Aeronautical University, she is committed to enhancing the student experience and supporting the institution's mission of providing transformative education.