Jessica Roberson

Sales and Operation Policy Manager

Professional Overview

Jessica Roberson is an experienced operations and customer service professional with a track record of driving process improvements and enhancing the customer experience. As the Sales and Operation Policy Manager at Bluebeam, she is responsible for developing and implementing sales and operational policies, procedures, and best practices to optimize the company's sales processes and customer support.

Experience Summary

Current Role

As the Sales and Operation Policy Manager at Bluebeam, Jessica is responsible for analyzing sales data, identifying operational pain points, and implementing solutions to streamline the company's sales processes. She works closely with cross-functional teams to develop and refine sales policies, procedures, and training programs, ensuring consistent and efficient customer service delivery. Jessica's data-driven approach and strong problem-solving skills have enabled her to drive measurable improvements in sales performance and customer satisfaction.

Career Progression

Prior to her current role, Jessica held several positions within Bluebeam, including Team Lead, Order Management, and Order Management Coordinator. In these roles, she honed her expertise in customer service, order management, and process optimization. Before joining Bluebeam, Jessica gained valuable experience in the non-profit and retail sectors, serving as a Community Support Coordinator at the American Cancer Society and a Studio Manager at Portrait Innovations. She also spent several years as a Territory Sales Manager at MobiSquad, where she contributed to the company's growth and client acquisition efforts.

Academic Background

Jessica holds a Bachelor of Science degree in Business Administration from the University of North Carolina at Wilmington, where she graduated with honors.

Areas of Expertise

• Sales and operations policy development

• Process improvement and optimization

• Customer service and support strategy

• Data analysis and performance reporting

• Cross-functional team collaboration

• Effective communication and stakeholder management

Professional Impact

During her tenure at Bluebeam, Jessica has played a pivotal role in streamlining the company's sales processes, resulting in increased efficiency, improved customer satisfaction, and enhanced sales performance. She has been instrumental in implementing data-driven decision-making, leading to the development of targeted training programs and the identification of growth opportunities. Jessica's contributions have been recognized by her peers and superiors, and she is known for her innovative approach to problem-solving and her dedication to driving positive change within the organization.

Conclusion

With her extensive experience in sales, operations, and customer service, Jessica Roberson is a valuable asset to the Bluebeam team. Her proven ability to analyze complex issues, develop strategic solutions, and drive measurable improvements positions her as a leader in her field. Jessica's commitment to excellence and her passion for delivering exceptional customer experiences make her a valuable partner for Bluebeam as the company continues to grow and evolve.